Jumana Mohammed

Jumana Mohammed Al-Qusais, Dubai, UAE https://www.linkedin.com/in/jumana-mohammed-/ |-| - Professional Summary A highly experienced Business Administration graduate with 8 years of expertise in HR and Payroll operations, complemented by 4 years of technical proficiency in SAP HCM and SuccessFactors. Proven ability to optimize HR systems, streamline processes, and implement innovative technology solutions. Passionate about clear communication, process improvement, and leveraging technology to enhance organizational efficiency. Core Competencies HR & Payroll Operations SAP HCM & SuccessFactors (Application Management & Consulting) Process Optimization & Efficiency HR System Implementation & Support Data Analysis & System Troubleshooting Documentation & Technical Writing Stakeholder Communication & Training Continuous Improvement Strategies Professional Experience HRIS Specialist Gulf Marketing Group (GMG) – UAE August, 2024- January, 2025 Managed end-to-end HR and Payroll processes, ensuring accuracy and compliance. Served as first-level support for HR inquiries from employees and internal teams, ensuring prompt and accurate responses aligned with policy. Maintained and updated employee data in SuccessFactors with a focus on data accuracy and compliance. Supported time and attendance processes, absence tracking, and manual adjustments. Provided input to payroll to ensure accurate, timely processing. Assisted with onboarding/offboarding documentation and updates. Supported HR teams by compiling HR data, reports, and error monitoring logs. Documented HR processes and SOPs for support and compliance. Collaborated with technical teams on integration and system troubleshooting. HRIS Project Implementation Support - SAP HCM & SuccessFactors Affluent Software Innovations Pte Ltd – Singapore (Remote) April, 2023 - February, 2024 Participated the implementation and support of SAP HCM and SuccessFactors modules, customizing solutions to meet organizational needs. Identified process inefficiencies and implemented technological solutions that resulted in specific improvements, e.g., reduced processing time, increased data accuracy]. Developed comprehensive documentation, user guides, and training materials to facilitate system adoption and user proficiency. Collaborated with cross-functional teams to support HR transformation initiatives, aligning technology with strategic goals. SENIOR ASSOCIATE, SAP HCM Application Specialist Alight Solutions – Hyderabad, India May, 2021 - February, 2023 Provided support and troubleshooting for SAP HCM solutions, resolving application issues across multiple countries. Collaborated with functional teams and clients to configure system enhancements based on business and statutory needs. Managed HR and payroll accounts, ensuring proper implementation across various environments. Proficient in SAP modules including Position Workflow, PA, and OM; responsible for testing, deployment, and change management. Conducted root cause analysis for escalated issues and participated in error resolution and SAP table parametrization. Monitored background jobs and data integrations, ensuring smooth payroll processing and system performance. Engaged in functional workshops to gather requirements, validate changes, and support client understanding and usage. SENIOR ASSOCIATE - HR & Payroll Alight Solutions – Kochi, India March, 2013 - April, 2021 Managed employee lifecycle processes, including recruitment, offboarding, and payroll reconciliation using SAP SuccessFactors. Handled recruitment and internal movements via SuccessFactors ATS; executed offboarding tasks such as exit formalities, final settlements, and documentation. Reconciled payroll interface files to ensure accurate payroll processing and timely employee payments. Supported year-end activities, including data cleansing, YTD reconciliation, form validation, and tax filing. Addressed employee queries and provided platform support; monitored SuccessFactors Master Data for accuracy, reporting discrepancies. Played a key role in system transition phases, including testing, data migration, and parallel runs from PeopleSoft to SuccessFactors. Demonstrated expertise in SuccessFactors modules and SAP HANA-based SAP HCM; utilized Excel for data analysis and report generation. Technical Skills SAP HCM (Core HR, Payroll, Time Management) SAP SuccessFactors (Employee Central, Performance & Goals, Learning) System Configuration & Troubleshooting Data Analysis & Reporting Tools Process Mapping & Improvement Methodologies Key Achievements Successfully participated in a project to streamline HR data management, reducing error rates by 100%. Actively participated SAP SuccessFactors deployment, achieving 10% faster to meet the go-live date. Developed training materials that improved user adoption rates by 90%. Implemented process automation that saved 5 hours/month in payroll processing. Education Bachelor of Business Administration University of Kerala — 2011 Additional Skills & Interests Continuous learner in HR technology trends and best practices. Passion for writing and editing, ensuring clarity in communication and documentation.