Ms. July Fe Luna Mangadlao
2A J Ocampo, Brgy. Villa Maria Clara
Project 4, Quezon City
Mobile Number:-
E-mail:-
Career Objective
“To establish a long term and enjoyable career within the company where professional experience, skills and abilities stands as an advantage to meet and surpass its goal.”
Qualifications
Established good working relations with customer/clients
Ability to work in a high pressure environment
Can easily adapt to a changing concept
Skills
Excellent communication skills, developed through experience in Customer Service, Marketing Analysts and Retail.
Proficient Computer Literacy proven through work experience in a Call Center Industry where multitasking in different types of computer applications is very important.
Exceptional Leadership skills, developed through work experience in Call Center as a Team Leader and I was also a Team Leader in our Feasibility Studies during college days.
Flexible team player who prospers in a fast-paced wok environment based on my current experiences as a full-time student and a full-time Call Center agent.
Interpersonal skills, developed through working in different types of industry such as Call Center, Food Service Unit, and Advertising Company.
Career Experience
Expert Global Solutions (EGS) now Alorica
Araneta Center Cubao Site
July 2016 – present
Account: Time Warner Cable now Spectrum
Position: Team Manager Apprentice
1. Provides direction, instructions and guidance to the members confided to me
2. Send daily and weekly deliverables
3. Monitor efficiency and effectiveness of the team members.
4. Perform jobs delegated by the supervisor
Expert Global Solutions (EGS) now Alorica
Araneta Center Cubao Site
December 2014 – July 2016
Account: Time Warner Cable now Spectrum
LOBs:
Chat Support – receive incoming chats in a concurrence mode using the Live Person tool.
Voice – inbound calls
Back Office – process leads/orders customers placed online.
1. Customer Care Representative
2. Sales Representative
3. Perform jobs delegated by the supervisor
Estrella Advertising
21 Mataba St. Cor PA Bernardo, Arayat,
Cubao, Quezon City, 1109
April 2014 – November 2014
Marketing Analysts
1. Promoting Products and Services of the Company’s who trusted our services
On-the-spot closing of sales
2. Perform jobs delegated by the supervisor
University of the East-Caloocan
Internal Audit Department
April 2012 – October 2012
1. Checking the attendance of the Professors on a designated department
2. Perform jobs delegated by the supervisor
St. Mary’s Academy, Caloocan City
Madre Ignacia Ave, Grace Park, Caloocan City
Food Service Unit
March 2009 – March 2012
1. In-charge of Inventory of “In and Out” stocks, daily and weekly
2. In-charge of ordering and releasing of stocks
3. File documents in the Unit In-charge’s office
4. Coordinate with the Finance Officer for the Invoice and follow-up check for the supplier and submit a computation of daily budget in the unit.
5. Perform jobs delegated by the supervisor
Educational Background
University of the East – Manila
BSBA major Business Management
June 2010 – March 2016
St. Mary’s College, Baganga
Baganga, Davao Oriental
Graduated as 8th Honorable Mention
Recipient of AY Foundation – National Discipline Award year 2008
Baganga Central Elementary School
Baganga Davao Oriental
Consistent Honor Student
Reference
Amiel Asalan
Expert Global Services now Alorica
Operation Manager
Mobile Number: -
May Sheila Napisa
Estrella Advertising
Team Manager
Mobile Number:-
TL Allen Paul “AP” Mendoza
Expert Global Services now Alorica
Team Leader/Supervisor
Mobile Number:-
I hereby certify that the above details are true and correct.
July Fe Luna Mangadlao
