Julovell Siarez Tiongco

Julovell S. Tiongco Podcast Coordinator| Property Management VA | CSR | ESL Tutor RELEVANT SKILLS : July 2, 1996 Davao City, Philippines Julovell Tiongco jsiarez7296 @gmail.com EDUCATIONAL BACKGROUND: University of Mindanao Bachelor of Secondary Education, Major in English , Undergraduate Podcast Management Property Management Customer Service Data Entry Email and Chat Support File Management Email Management Calendar Management FB Optimization Basic Google Ads Google Suite YouTube Management LinkedIn Page Management SOFTWARE/ TOOLS : Chat GPT Loom Trello Slack Google Ads Google Suite Monday.com Freshdesk Asana Apple Spotify Google Youtube Linkedin Appfolio Lead Simple Tenant Turner Basic Canva Clockify Ring Central Outlook Slack Skype Zoom Phone Job Position: Work Details: FAME Podcast Manager Real Estate VA Appraisal Management Liaison Online English Tutor Customer Service Representative October 2022 - February 2024 (Podcasting Agency, UK) 5 STAR VAs September 2021 - July 2022 CLIENT NAME: Mesa Properties Inc ( Property Management Company, US) FLATWORLD SOLUTIONS July 2020 - March 2021 CLIENT NAME: Appraisal Nation ( Appraisal Management Company) 51 TALK PHILIPPINES March 2019 - February 2020 SUTHERLAND GLOBAL SERVICES October 2018 - April 2019 CLIENT NAME: Horizon Blue Cross Blue Shield Of New Jersey November 2016 - February 2017 CLIENT NAME: Care.com September 2016 - November 2016 CLIENT NAME: AT&T POWERSTEEL HARDWARE Sales Representative June 2015 - September 2015 Center Assistant KUMON LEARNING CENTER June 2014 - June 2015 Job Position: Podcast Coordinator Work Details: FAME October 2022 - January 2024 (B2B Podcasting Agency, UK) Managed Trello, FreshDesk, Calendly, episode productions, agenda creation, and organized client folders. Source high-quality photos and target persona from LinkedIn and engage in social posting. Create and analyze metrics charts for platforms like bCast, Spotify, Google, YouTube, and Google Ads. Communicate effectively with team, clients, and guests through various channels. Assist in community posting, generate metrics reports, and collaborate with 10+ clients, while acquiring new skills and providing valuable assistance. Real Estate VA September 2021 - July 2022 CLIENT NAME: Mesa Properties Inc ( Property Management Company) Maintain and update property listings on the company website regularly. Respond promptly to email inquiries, feedback, and viewing requests, using property management software like Appfolio. Contact potential tenants to verify information, schedule viewings, and provide self-showing instructions. Ensure insurance compliance by monitoring and following up through various channels, including obtaining quotes and documentation. . Assist property managers with administrative tasks, including creating lease agreements, generating work orders, and handling calls related to property availability and self-showings. Appraisal Management Liaison Flatworld Solutions July 2020 - March 2021 CLIENT NAME: Appraisal Nation ( Appraisal Management Company) Download daily tasks in Excel and review each order. Update orders by checking previous communicating with clients and appraisers. logs and Send updates to clients/appraisers through the system and follow up via voicemail, email, or text using the RingCentral App. Respond to client calls/texts and initiate necessary followups. Maintain the Excel file with updates and submit the revised file; escalate order inquiries to the team lead or relevant team as needed. Online ESL Tutor 51 Talk March 2019 - February 2020 Open lesson slots for student bookings. Confirm and schedules. follow the client's requested lesson Prepare teaching materials for each lesson. Submit notes on the lesson and student learning experience. Review lesson history, assess reading, comprehension, and vocabulary, and provide post-class assistance and recommendations. Sutherland Global Services Healthcare Associate October 2018 - April 2019 CLIENT NAME: Horizon Blue Cross Blue Shield Of New Jersey Handle incoming calls from healthcare professionals. Verify patient personal insurance details. information and health Share patient information with clients as needed. Ensure accuracy of relevant ICD 10 codes. Advise clients on updating patient information, document requests for future reference, and fulfill callbacks and emails upon request. Sutherland Global Services Back Office Support November 2016 - February 2017 CLIENT NAME: Care.com Verify client measures. information for privacy and safety Report any threats or violations of HIPAA compliance. Review and submit individuals for background checks. Approve or reject postings on the site. Submit comprehensive supervisors. Billing and Sales Associate reports to immediate Sutherland Global Services September 2016 - November 2016 CLIENT NAME: AT&T Receive online inquiries. Investigate and address client issues, ensuring data accuracy. Attend to billing concerns and provide timely responses. Keep clients informed about products and promotional offers. Conduct callbacks and follow-ups as necessary; route or escalate issues to the relevant team. Sales Representative Powersteel Hardware June 2015 - September 2015 Initiate outbound calls to reach potential clients. Furnish pertinent details about products and services. Quote product costs and relay updates on promotions. Record customer orders, storing vital information for future reference. Generate purchase agreements, coordinate schedules with customers and delivery teams, conduct follow-ups on customer needs, and organize information in designated folders. Kumon Learning Center Center Assistant June 2014 - June 2015 Assist tutees and tutors Assist in various admin tasks Back up tutor for toddlers Checks each student's assignment and correct any errors.