Jullian Dean Villamor

JULLIAN DEAN J. VILLAMOR 261 Tres Aliños St. Poblacion Talisay City Cebu Philippines 6038-PH - Skype ID: julliandean OBJECTIVE • Obtain a Customer Service role. SUMMARY     Strong background in providing good customer service, customer satisfaction and customer retention. Has recruitment, leadership experience in sales and customer service. Strong knowledge about travel industry. Strong English skills both Speaking and Writing. SKILLS • • • • • • • • • • Recruiting Tools: Bullhorn, Fyre, Monster, Dice, Careerbuilder, TheLadders GDS: Sabre, Sabre Red, Worldspan, Apollo, Deltamatic, HP-US, Shares Microsoft Tools: Outlook, Word, Power point, Excel Other Tools: WebEx, Cisco and Avaya Hard phones, Photoshop Basic to Intermediate Troubleshooting skills. Tele sales, telemarketing, leadership, lead generation, internet research Virtual Assistant, Data Entry, Cold calling, appointment setting Basic Image editing ( photoshop, pixlr, etc.) Project management, Client relations Facebook Adverts EDUCATION • University of San Carlos Bachelor of Science in Mathematics (2009 – 2011) WORK EXPERIENCE Oscar’s Real Estate January 9, 2017 – August 17, 2018 Team Lead – Sales/Marketing – Home Based, Talisay City, Philippines • Monitoring and Managing home-based agents for the Sales/Marketing Team of 5. • Assigning day-to-day tasks assigned by company owner. • Outbound calling, interested clients looking to buy or sell a property. • Scheduling an appointment for interested clients. • Doing everyday tasks in replying to emails and text messages from clients. • Reporting to the owner for updates in everyday tasks. Intellibridge Web Solutions December 23, 2016 – Apr 7, 2017 Team Manager – Sales (Campaign: Home Security & Auto Insurance) – Home Based, Talisay City Philippines • Be in charge of running and managing the agents daily • Set targets for all other agents to meet up with • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to • Facilitate and organize training session for all agents and participate in recruitment of new call center agents • Submit regular reports to management and seek new ideas and strategies to improve performance and sales updates to agents • Keep up with trends and happenings in the industry and ensuring adherence to industry standards • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Xerox Business Service – Philippines August 15, 2016 – December 16, 2016 Customer Service Representative Sr. Specialist (Client: Verizon Fios), Cebu City Philippines • Meet or exceed corporate sales objectives through identifying customer’s needs to proactively sell Verizon key broadband, entertainment and telecommunications products and services. • Educate customers on our broadband, entertainment and telecommunications products and services via telephone. • Respond to requests from customers, agents and vendors for products and services including installation, disconnection, changes, account balances, etc. • Resolve customer inquiries on service, billing, rates, adjustments and policy issues. • Promote a positive corporate image and customer perception of Verizon. • Establish, update and retrieve customer service data. • Work with other departments to achieve customer requirements. • Identify customer needs and offer relevant products and services for sale. • Complete clerical activities associated with bill collection. Wipro October 12, 2015 – June 13, 2016 Customer Service Representative (Client: Delta Air Lines), Cebu City Philippines • Responsible for assisting customers with purchasing travel arrangements, events or accommodations. • Purchasing airline, bus or train tickets, booking hotel accommodations, reserving tables at a restaurant or obtaining tickets to a play, concert, amusement park or other performance event. • Recommend additional or alternative services to customers. Raso Solutions Inc. March 16, 2015 – August 14, 2015 Technical Recruiter (Client: Datalink), Cebu City Philippines • Since 1987, we have been helping companies improve the business value of their IT. • We draw from that experience for every IT solution we deliver, building on our documented best practices and proven expertise to develop unique technology solutions to meet the needs of our • customers. • Provide recruitment service to enterprise US Companies. • Used Bullhorn as ATS and Monster, Dice, Careerbuilder, TheLadders as Job Boards. • Source qualified US candidates using the existing job boards and other resources. • Conduct qualifying calls/initial interview for qualified US candidates wile adhering to the company’s quality and performance standards. • Adhere to client-specific requirements pertaining to performance management. EXL Service Phils. Inc April 21, 2014 – March 13, 2015 Travel Counselor (Client: American Express Global Business Travel), Cebu City Philippines • American Express Global Business Travel ("GBT") enables corporations and empowers business travelers with insights, connections and exceptional customer service on a global scale. • GBT has operations and network partners in nearly 140 countries worldwide with approximately14,000 employees. GBT ranked first among corporate travel providers in the 2014 Corporate Travel 100 (“CT100”), an annual listing compiled by Business Travel News which ranks companies with the largest volume of U.S. air bookings. • Receive inbound calls from American Express Global Business Travel Corporate Clients • Change, Cancel, Confirm (flights, cars, hotels, limo) reservations through the GDS (Sabre Red). Aegis PeopleSupport May 6, 2011 – April 12, 2014 Specialist/Subject Matter Expert – Escalation’s Team (Client: Orbitz WorldWide), Cebu City Philippines • • • • Orbitz Worldwide (NYSE:OWW) is a leading global online travel company using technology to transform the way consumers around the world plan and purchase travel. Receive inbound calls from Orbitz Travel Agency Clients regarding Leisure Travel Books, Change, Cancel, Confirm (Flight, Cars, Hotel) reservations Receive escalations from Service Agents for Supervisor Calls and SME related issues. REFERENCES Kimberly Del Rosario Employee – Oscar’s Real Estate -- Oscar Vasquez Owner – The Oscar’s Real Estate --