Julius Rizail Caoile

Caoile, Julius Rizail L. Cababat Compound Zone1A Brgy. Salcedo, San Manuel, Tarlac 2309 CP#: -- Career Objective: I am seeking for a company where my experience can not only improve the status of the company but also automate the working process to the best possible one. Working Experience: Cloudstaff Service Desk Lead – Supports routers (Network Configurations), Ipad, Tablet, Iphone, POS, Supports POS Server and client maintenance that includes software and Hardware, Printers for both network and USB, Scanner, Team growth and improvement discussions Azure Server migration, Backup and maintenance for on and off premise Handled team with 8 resources May 2023 – March 2025 Insight Direct Inc. Service Desk Supervisor - Handles Managed Services for Subway, Hyperion, Mc Donald Devices, Processing Incident and Service Request for routers (Network Configurations), Ipad, Tablet, Iphone, POS, Supports POS, Server and client maintenance that includes software and Hardware, Printers for both network and USB, Scanners using JAMF and ticket tools such as Service Now. Handles different services including MRTG - MIPBX VPC - DNS – GWS - ZOOM – Net cracker - Netcool - O365 - GDC - Physical Security – Brightspace, Provisioning of IVR / Auto attendant. Handled 14 Resources. January 2022 – May 2023 Sutherland Global Services – Sutherland Shaw Mandaluyong Technical Support - Web hosting support includes different hosting issues, email, DNS, domain. Handles Website platforms such as Word press, PHP, ASP etc. January 2021 – January 2022 Teletech – (6mos Project Based) – Novaliches, Quezon City Service Desk Analysgt – Troubleshooting Hardware & Software (Win7, Win8.1, Win10) navigation & troubleshooting. Supporting and Handling ticketing System of all TTEC Employees. Using ticketing tools, remote tools and Active Directory. June 2020 – December 2020 IQOR Philippines – Clark, Pampanga Technical Support - Responsible for reaching out to customers to do first level of support including hardware and software troubleshooting. November 2017 – June 2020 24/7 Customer Philippines Inc Technical Support - Responsible for reaching out to customers for L1 issues. May 2012 - November 2017 Educational Attainment: School: Asian Institute of Computer Studies – Dau Branch Course: Bachelor’s Degree of Computer Science Address: Brgy. Dau, Mabalacat City, Pampanga School Year:- Technical Skills • • • • • • • • HTML, CSS, JS, Php, Mysql, Mysqli, Oracle, Java, Turbo C++, Microsoft Visual Basic, Microsoft Visual Studio, Cisco, Microsoft SQL Server, Wordpress Knowledgeable in Auto cad , Sketch up Pro , Adobe Photoshop Office Application (Microsoft word, Microsoft Excel etc.) Computer Repair/Troubleshooting and Networking including Web hosting support Ticketing tools with ServiceNow,JIRA, MyService and Salesforce Cayosoft Active Directory, QARS (QuestOne Active Roles) Anydesk, LogMeIn, Remote Access Servce Tool or “RAST” and MYRAS (Remote Access Service), RDC, Kaseya VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenge. • Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. • 60wpm typing speed Eligibility: Civil Service Examination – Professional Level Passer Certifications: Oracle 9i: Database Administration Fundamentals 1 Oracle 10g: Introduction to SQL UNIX Essentials featuring Solaris 10 Operation System Java Programming Course CCNA Routing and Switching: Introduction to Networks CCNA Routing and Switching: Routing and Switching Essentials CCNA Routing and Switching: Scaling Networks CCNA Routing and Switching: Connecting Networks Best Computer Programmer - BS Computer Science Batch 2018 8 Certificates for being Top Agent – Iqor Clark Philippines Personal Information Date of Birth: July 23,1993 Nickname: Jules Mother’s name: Mary Jane L. Caoile Occupation: Teacher Father’s name: Rolito G. Caoile Occupation: Technician Age: 30 Height: 5’7” Weight: 77kgs. Nationality: Filipino Religion: Born Again Christian Civil Status: Married Character References Verlyn Olardo Team Leader- Iqor Philippines Clark Site 1 Berthaphil II, Clark, Pampanga Scherwin Labre Service Desk Engineer- Teletech Philippines Level 1 & 2, Main Mall, Robinsons Novaliches, Quirino Highway, Brgy, Novaliches, Quezon City, Metro Manila Jennifer Maglantay Technical Support Tier III- Sutherland Global Services 9F Shaw I.T. Center 360 Shaw Blvd, cor Nueve de Febrero, Mandaluyong, 1634 Kalakhang Maynila Maricris Pecdasen Technical Support Tier III- Sutherland Global Services 9F Shaw I.T. Center 360 Shaw Blvd, cor Nueve de Febrero, Mandaluyong, 1634 Kalakhang Maynila I hereby certify that the above information is true and correct to the best of my knowledge and belief. Julius Rizail L. Caoile Applicant’s Signature Over Printed name