Julius Ric C. Batoon

BATOON, JULIUS RIC C. Address: # 92 Metom Street Barangay Commonwealth Quezon City 1121 Mobile-: - /- Gmail:-Skype: julian03141 Career Objective: To discover a stimulating and demanding career opportunity where I can apply my skills and excel in the field of virtual assistance PERSONAL INFORMATION Age:37 Birthday: April 14, 1988 Sex: Male Height: 5;8 Weight 138 lbs Civil Status: Single Religion Roman: Roman Catholic​ ` Skills: Product and Web Research, Email Management, Creative Writing, Customer Service EDUCATION June 2005- March 2009​ ​ ​ ​ ​ ​ ​ Bachelor of Secondary Education- English Our Lady of Fatima University-Quezon City Branch ●​ Graduate ●​ Professional Teacher June 2001- March 2005 ​ ​ ​ ​ ​ High School Diploma Justice Cecilia Munoz Palma High School- Quezon City WORK HISTORY June 2024- March 2025 ●​ ●​ ●​ ●​ Self-Employed – Online Beauty Product Seller​ (Shopee Platform) Managed an online shop selling beauty products via Shopee. Uploaded and maintained product listings with accurate descriptions and pricing. Coordinated shipment arrangements and ensured timely order fulfillment. Handled customer service inquiries, complaints, and feedback to ensure high satisfaction. ●​ Monitored inventory and managed stock levels to meet customer demand. November 2022-May 2024 ​ ​ ​ ​ AMAZON VIRTUAL ASSISTANT Wealth Assistant / WAVAS ​ ● Search, analyze, and evaluate online suppliers and their product categories/product range, in line with the company’s profit and sales targets ● Monitor and check the overall account health of all the stores, including inventory, sales, and pricing. ● Answering buyers' messages and providing the best resolution to customers May 2020-November 2022​ ​ ​ ​ ​ ​ ​ AMAZON VIRTUAL ASSISTANT 3Tone Enterprise LLC ●​ FBM Product Research-Search, analyze, and evaluate online suppliers and their product categories/product range, in line with the company’s profit and sales targets ●​ Order Fulfillment- Receive and fulfill orders in a timely, efficient manner ●​ Tracking of shipment- Track all orders that are already delivered and in transit and resolve any issues with the orders (FedEx, USPS, UPS, Ontrac) ●​ assists delivery drivers in locating and delivering parcels to customers (Third-party delivery services) February 2013- April 2020​ ​ ​ ​ ​ ​ TECHNICAL SUPPORT REPRESENTATIVE TIER 2 Teleperformance PH ●​ Assisting customers over the phone with their internet connection problem ●​ Set up customer emails and phone systems ●​ Assisting Line technicians on the field May 2012-November 2012​ ​ ​ ​ ​ ​ ​ FINANCIAL ACCOUNT REPRESENTATIVE IBM Global Services ●​ Assisting customers query on their credit and debit cards over the phone June 2011- March 2012​ ​ ​ ​ ​ ​ ​ TEACHER Olympian Preparatory and English School ●​ Incorporated multiple types of teaching strategies into the classroom ●​ Kept students on-task with proactive behavior modification and positive reinforcement strategies June 2010- March 2011​ ​ May 2009- April 2010​ ​ ​ ​ ​ ​ ​ TEACHER Sto Nino Institue of Science and Technology​ ●​ incorporated multiple types of teaching strategies into the classroom. ●​ Kept students on-task with proactive behavior modification and positive reinforcement strategies ●​ DIRECTORY ASSISTANCE OPERATOR TeleTech PH ●​ Provides Business phone numbers to customers over the Phone ●​ Helped callers locate specific businesses, residences public buildings with mapping assistance CHARACTER REFERENCES Name: Ghie Insigne Position: Wealth Assistant Team Lead Contact:-Name: Anne Garcia Position: Virtual Squad LLC Team Lead Contact #: - Name: Kristine Arellano Position: 3Tone Enterprise Manager Contact #: - I hereby certify that the above information is accurate and correct to the best of my knowledge BATOON, JULIUS RIC C.