Julius Keyser Mosquera

Julius keyser Mosquera Julius keyser Mosquera Pentecostal Village Maco Davao De Oro -- ㅡ Skills I possess excellent communication skills both verbal and written, strong problem-solving abilities, and the ability to work well under pressure and meet targets. I am highly organized with the ability to manage multiple priorities and have gained experience working in a fast-paced and dynamic environment. ㅡ Experience Concentrix / Customer Service Representative 6 Months - Damosa IT Park, Building 2 Lanang, Davao City, 8000 Davao del Sur ● ● ● Provided excellent customer service by responding to inquiries and resolving issues quickly and effectively. Demonstrated exceptional problem-solving skills to ensure customer satisfaction Worked collaboratively with a team to achieve high customer service ratings. VXI / Technical Support Representative / Appointment Setter October 2020- March 2022, 3JW8+FXH, Agdao, Davao City, Davao del Sur ● ● ● ● ● Troubleshooting and providing support for billing and sales inquiries to customers. Demonstrated strong technical skills in resolving complex issues Assisted in training new team members and maintaining team morale Managed time effectively and prioritized tasks to meet daily, weekly, and monthly targets. Demonstrated excellent communication and negotiation skills to secure appointments for the sales team. ㅡ Education SEED PH/ ENTREPRENEURSHIP AUGUST 2017- JUNE 2019, GK Enchanted Farm, California St., Brgy. Encanto, Angat, Bulacan, Angat, Philippines Seed Philippines has equipped me with problem-solving abilities, critical thinking skills, and a strong work ethic. I have learned how to analyze complex problems, identify solutions, and implement them efficiently. The program has also instilled in me a sense of perseverance, adaptability, and a willingness to learn and grow.