Julius Domingo

Julius Domingo I am a personable and dedicated Customer Service Representative with 8 years of extensive experience in the industry. I always wanted to learn new skills. I am certified in Digital Marketing and E-commerce, and Technical Support Fundamental by Google. B11 L13 Comus Street, Deca Homes Mulig, Davao City --https://www.linkedin.com/in /julius-domingo-3bb930a0/ EXPERIENCE SKILLS IQOR, Davao City — Senior Customer Care Agent ​Communication Skills. September 2020 - PRESENT ​Empathy. I worked for the largest e-commerce company in the US, providing customer care support through calls and live chats resolving issues with their orders online and tracking their packages. ​Problem-Solving skills. ​Patience. ​Active Listening. Sutherland Global Services, Davao City — Sales and Customer Service Representative ​Time Management. December 2019 - August 2020 ​Product Knowledge. I am a part of the biggest telecommunications company, which provides ​Adaptability. TV, internet, phone and cellphone services. Within the customer relations department, I specialized in resolving customer billing inquiries and ​Conflict Resolution. promoting service upgrades to boost company’s sales. ​Positive Attitude. VXI Global Services, Davao City — Technical Support Representative EDUCATION August 2016 - November 2019 I assisted customers with their cable service by troubleshooting issues over the phone and ensuring customer satisfaction throughout our conversations. Teleperformance, Davao City — Technical Support Representative June 2015 - July 2016 I provided step-by-step troubleshooting guidance over the phone to address customers’ internet service issues, and arranged for a technician visit if the problem persisted despite troubleshooting. Undergraduate of Bachelor of Science in Electronics and Communications Engineering in University of Southeastern Philippines Foundation of Digital Marketing and E-commerce by Google through Coursera IT Support Fundamentals by Google through Coursera SixEleven Global Services, Davao City — Virtual Assistant August 2014 - June 2015 I manage clients’ business social media accounts full-time, handling LANGUAGES everyday posting as well as responding to all email and phone inquiries for the business. English and Filipino.