CUSTOMER SERVICE/ADMIN OFFICER
JULIUS BRYAN S.
GUTIERREZ
GET IN CONTACT
Mobile:-
Email Address:-Home Address: Purok 2B San Francisco Concepcion Tarlac Philippines
Extremely motivated to constantly
develop my skills and grow
professionally. With over a years of
experience in different LOB's in the
BPO industry, I know I can handle
any given tasks efficiently
AREAS OF EXPERTISE
Keen with details
Good Communication skills
Successful working in a team
environment as well as
independently
Ability to build rapport with
customers
Works well under pressure and
multi-tasking
Extensive technical support
experience
Ability to follow instructions and
deliver quality results
WORK EXPERIENCE
TECHNICAL SUPPORT REPRESENTATIVE
Convergys - Directv | July 2016 to Aug 2017
Troubleshooting technical issues of customers over the phone
Assisting customers with their billing issues, payment, etc.
Soft selling of add-on services
ADMIN OFFICER/CUSTOMER SERVICE
Shore360 - Boxbrownie.com | May 2018 to November 2019
Admin Assistant for a real-estate photo editing company(Reworks,
Flagged images, etc.)
Taking inbound and outbound calls
Taking chats using Zendesk
Doing emails through Helpdesk
CRUISE ADMIN SUPPORT
Cloudstaff - ICE Vacations | November 2019 to April 2020
Assisting passengers with their booking through inbound calls
Doing admin task like amendments of name, date of birth, invoices, etc.
Doing outbound calls to specific Cruiseliners to assist passenger's issues.
EDUCATION HISTORY
ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
Computer Science
