Julio Raudales

JULIO RAUDALES CRUZ Palm Beach Gardens, FL |-|- Estate Management | Luxury Property Management | Household Operations PROFESSIONAL SUMMARY Dynamic and highly experienced Estate Manager with a proven track record of managing luxury properties ranging from 15,000 to 45,000 square feet for ultra-high-net-worth individuals. Skilled in coordinating and supervising subcontractors and vendors, ensuring seamless operations across multiple high-end estates. Experienced at leading teams of up to 25 staff members and overseeing high-end car fleets. Demonstrated ability to manage substantial budgets of up to $1,000,000 while consistently maintaining the highest standards of luxury, discretion, and service. Fluent in English and Spanish, enabling effective communication with a diverse range of clients and staff. Adept at handling complex logistics, from high-profile event coordination to personal travel arrangements, with a steadfast commitment to exceeding the expectations of principals and guests alike. AREAS OF EXPERTISE Staff Supervision | Vendor Coordination | Event Planning | Budget Management | High-Profile Clientele | Home Maintenance Household Security | Inventory Management | Travel Coordination | Luxury Service Standards | Property Preservation | Hospitality Confidentiality | Discretion | Guest Relations | Luxury Asset Management | Bilingual | Microsoft Office (Excel, Word, Outlook) PROFESSIONAL EXPERIENCE Estate Manager July 2022 – October 2024 Wellington, FL ● Directed the comprehensive daily operations of the estate, including property management, security oversight, and staff coordination, to maintain smooth and efficient functionality. ● Led and coordinated a diverse team of subcontractors and vendors, executing high-end projects across multiple luxury estates with precision and on-time delivery. ● Administered and meticulously monitored estate budgets, achieving cost efficiency while upholding the highest standards of luxury and personalized service. ● Managed an elite fleet of vehicles, including coordinating maintenance, detailing, and logistics for all transportation needs, guaranteeing readiness at all times. ● Supervised and maintained the estate's mechanical equipment, proactively identifying and resolving potential issues to prevent downtime and ensure optimal performance. ● Conducted regular inspections and facilitated the preventive maintenance of critical systems, including HVAC, generators, and cooling towers, to guarantee uninterrupted service and reliability. ● Served as the primary liaison for all estate-related matters, expertly managing communications between principals, staff, and external service providers to sustain seamless operations. ● Collaborated closely with chefs to facilitate last-minute menu changes, consistently aligning culinary offerings with the principals’ high standards. ● Delivered hands-on support during high-profile events and formal gatherings, creating seamless and memorable experiences for guests, exceeding their expectations. ● Upheld and enhanced luxury service standards by overseeing and guiding servers and chefs, tailoring service to match the family's formal dining preferences. ● Directed all estate maintenance operations, effectively communicating with housemen and maintenance staff to address and implement necessary repairs and improvements. ● Leveraged advanced expertise in home automation systems, including Control 4, to manage, troubleshoot, and optimize estate technology infrastructure, ensuring flawless operation. ● Proactively resolved estate-related issues with efficiency and discretion, minimizing disruptions and preserving the comfort and satisfaction of the principals. ● Oversaw operations across multiple international and domestic luxury properties, including locations in St. Tropez Ramatuelle, France; Cape Cod, Massachusetts; and Wellington, Florida. Assistant Estate Manager / House Manager September 2017 – July 2022 Palm Beach Island, FL ● Acted as the primary gatekeeper for all subcontractors and vendors, ensuring smooth coordination and adherence to the estate’s standards. ● Leveraged extensive knowledge of home automation systems, including Crestron and Lutron, to optimize and troubleshoot estate technology. ● Managed and tracked household budgets, ensuring cost-effective operations while maintaining high standards of luxury. ● Oversaw security camera operations, enhancing estate security and promptly addressing any irregularities. ● Ensured the proper maintenance and functionality of critical systems such as HVAC, generators, and cooling towers, preventing potential disruptions. ● Provided chauffeur services and managed errands for the family and guests, fostering reliability in daily operations. ● Monitored and maintained the estate's fleet of vehicles, overseeing regular maintenance and care to ensure optimal performance. ● Supervised the operation and maintenance of all mechanical equipment, proactively identifying and addressing issues to maintain a comfortable environment. ● Maintained the estate's pools, beachfront, outdoor furniture, and tennis areas in pristine condition, enhancing the property's aesthetic appeal. ● Collaborated with chefs to manage grocery shopping and inventory, ensuring kitchen operations were well-supported. ● Performed household repairs and provided assistance to housekeepers, ensuring the estate remained in impeccable condition. ● Managed household inventories and pantries, coordinating with vendors and overseeing installations and deliveries to ensure seamless operations. ● Cared for the family dogs, maintaining their well-being and ensuring they received proper attention and care. ● Maintained open and effective communication with principals to promptly address and fulfill their requests. ● Handled light maintenance tasks, including changing light bulbs and fuses, and regularly checked security alarm systems to ensure they were functioning properly. Estate Manager July 2015 – September 2017 Zertuche Family - Jupiter, FL ● Managed comprehensive housekeeping duties, ensuring the household remained spotless and well-organized at all times. ● Prepared and served daily meals, accommodating specific dietary preferences and providing exceptional culinary experiences. ● Provided dedicated care for two large dogs and five cats, including grooming, feeding, and coordinating veterinary appointments. ● Maintained the garden and oversaw lawn maintenance, ensuring the property's exterior was beautifully kept and inviting. ● Coordinated and scheduled a variety of family events, including tours, dining experiences, theatre outings, and sporting events, ensuring seamless and enjoyable activities. ● Assisted the family with the transportation and handling of luggage, ensuring efficient and smooth travel transitions. ● Escorted family members and guests to their accommodations, providing a warm and welcoming environment upon arrival. ● Planned and managed all personal travel logistics, including booking air travel, arranging ground transportation, and securing accommodations, ensuring stress-free and well-organized trips. ● Efficiently managed household communications, including handling telephone calls, responding to emails, and sorting mail, to ensure timely and organized information flow. Lead Concierge June 2016 – September 2017 The Biltmore Condo - Palm Beach Island, FL ● Provided personalized information, recommendations, and booking services for residents and guests, ensuring seamless experiences for dining, entertainment, travel, and medical needs. ● Responded promptly to special requests, coordinating services such as medical appointments, childcare, floral arrangements, and more, to meet residents’ unique needs. ● Cultivated strong relationships with local businesses, VIPs, and service providers to fulfill diverse resident and guest requests with exceptional service quality. ● Managed internal and external communications, including handling telephone calls, pages, and delivering messages, ensuring timely and accurate information flow. ● Addressed and resolved inquiries and concerns from prospective and current residents, enhancing satisfaction and building strong community rapport. ● Supported customer relations and business operations teams by assisting with administrative duties, including accounts receivable and office responsibilities, contributing to smooth building management. ● Collaborated with environmental services to monitor and maintain building cleanliness, visual appeal, and security, responding proactively to any issues. ● Engaged with residents' families and guests, delivering exceptional service that fostered a welcoming and supportive community environment. Manager May 2015 – June 2016 Pro Star Group Services - Palm Beach Island, FL ● Collaborated with clients to design and refine landscaping projects, offering expert recommendations on ornamental plants, ground covers, and structural enhancements to achieve their vision. ● Coordinated labor, equipment, materials, and resources, ensuring seamless project execution and timely completion. ● Provided personalized consultation to customers, helping them achieve optimal outcomes for their lawns and landscapes. ● Monitored all ongoing projects, maintaining rigorous quality control to ensure that all landscaping work met or exceeded client expectations. ● Managed the maintenance and upkeep of both foreclosure and residential properties, delivering consistent, high-quality service across all sites. EDUCATION Bachelor of Business Administration in Hospitality and Tourism Management Palm Beach State College – Palm Beach Gardens, FL High School Diploma Freedom High School – San Pedro Sula, Honduras August 2016 – Present June 2010