- Reply rate:
- 60.0%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 34 years old
- Location:
- Envigado, Antioquia, Colombia
- Experience:
- 5 years
INITIALS OF THE FULL NAME
NAME julio cesar orrego gomez
ROL Technical support LVI
Profile
Skilled Technologist expertise configuring computers, and peripheral devices, with a broad base of
experience in technical support, operations, Customer support, Customer success and resolving
problems quickly, delivering high levels of customer satisfaction. My greatest virtue is leadership; I'm
ethical and I have great self-conviction. I'm responsible and proactive in my duties. I have the skills
to work alone or with others in any kind of work environment. I'm self-critical and I like to help others
to improve themselves. I'm dynamic and agreeable to learning each day.
Main Projects:
Client:
Industry
Project Data:
Duration:
Function:
Developed Activities:
✓
✓
✓
✓
✓
✓
✓
Softtek
Technological.
Livingston
August 2022IT Services Desk LVI
Technical Support LVI.
Active Directory, Unlock Accounts, and Password Resets, O365, Wyse terminals, VPN, Cisco
Jabber, Horizon, Zscaler, OKTA.
Support by chat, email and voice call.
Remotely assist the users with hardware.
Remotely assistance with Livingston’s software.
Installing software.
To contribute with Tanium manually deployment.
Client:
Industry
Project Data:
Duration:
Function:
Developed Activities:
✓ Technical support LVI
eZLO
Smart Home applications & Technology
January 2022- February
Customer Care LVI
Client:
Teleperformance.
Industriy
Telecommunications & technology.
Project Data:
Duration:-
Function:
Customer Support Agent
Developed Activities:
✓ Customer care representative
✓ Technical support.
Academic Training
Institution:
Course:
Títle:
University Nacional of Colombia-
Political Science.
Institution:
Course:
Title:
Training School of Envigado
2009
Technician in service laptops and desktops
Main grades and certifications
Languages
✓
✓
Spanish: (Native)
English: (B2)
