Julio Estrada

Profile Julio César Estrada Sequeira CUSTOMER SERVICE R E P R E S E N TAT I V E Details KM 16 Carretera a Ticuantepe Managua Nicaragua --N AT I O N A L I T Y Nicaraguan D AT E O F B I R T H 07/29/1986 Skills Customer Service Ability to Multitask Fast Learner Teamwork Communication Microsoft Office CRM Software Computer Skills Im a Very reliable person, responsible and always on time. looking for job stability. I`m very committed to my job. I have 10 + years of customer service (inbound and outbound calls) on site and from home. I have great people skills and love interacting with people. I`m very energetic with a positive attitude. 6 yrs + in call center experience (Sitel S.A) started as agent and was able grow as a manager. 2 year experience working in soft sales (Oclinicals). I can work under pressure, meet reasonable deadlines, great with details and managing a daily agenda. Bilingual (English and Spanish). Great work ethic and able to work/manage with others as a team. Employment History Technical support., Opportunity international Nicaragua, Granada 2006 — 2009 I used to provided professional services to this company, helping there associates use several tools, and provided technical support to there equipment. Customer service Representative, Sitel Nicaragua S.A., Managua 2009 — 2012 I was first line of interaction with the customer for a big financial institution in the U.S providing world class customer service and fulfilling the customer needs, Customer service Escalations, Sitel Nicaragua S.A., Managua 2012 — 2014 I was in charge of taking all supervisor calls and escalate any customer's issues , as well as working on cases for back office. Customer service Supervisor, Sitel Nicaragua S.A., Managua DECEMBER 2014 — DECEMBER 2016 • Helped Driving Teams performance by Helping agents with there needs, monitoring calls, identifying trends and analyzing data. • Helped maintaining Agents Moral by having all agents info in order and effectively manage there payroll and incentive programs. • Helped the account performance by helping design a Motivational program for agents. Appointment setter, Outsoarcing clinical services (Oclinicals), Managua (WAH) JANUARY 2017 — NOVEMBER 2020 Languages Spanish English • I was in charge of scheduling medical appointments (gastrointestinal procedures • I was in charge of outbound and inbound calls. Education Degree- Computer engineer , Universidad de Occidente, U.D.O. Sede Granada., Granada 2004 — 2008