JULIO SOCHER
Mechatronic Engineer driven by results, with 2+ years of B2B technical customer support
(IT)-Toronto Canada
http://www.socher.com.br
SUMMARY OF QUALIFICATIONS
Customer Focus Professional
Fast Learning
Good relationship
WORK EXPERIENCE
Back Office and Priority Support Analyst | ExxonMobil | Curitiba - Paraná - Brazil | From Feb 2015 to present
Priority (VIP) Customer support regarding general computer issues. The support is provided by phone / Skype for Business and Chat. Act as a
SAP specialist regarding its Basic Configuration / Troubleshoot / Usage. Provide support for remote software installation, correction for Outlook
and other office suite applications bugs / errors.
Worked prioritizing tickets and escalating issues to deliver the solution as quickly as possible for the end user.
EDUCATION
Pontifícia Universidade Católica do Paraná | http://www.pucpr.br | Curitiba - Paraná - Brazil | From Feb 2004 to Nov 2009
Area of Study/Major: Mechatronic Engineering - Control and Automation
Multidisciplinary course, covering mechanics, eletrical and computer aspects. Which qualifies the student to work in the areas of integration and
automation of industrial systems.
SKILLS
SAP Basic Configuration Proficiency: Proficient
LANGUAGES
Portuguese Proficiency: Fluent
English Proficiency: Fluent
French Proficiency: Basic Knowledge
EXPERT SKILLS TESTS RESULTS
Name of Test
Computer Skills Test
IQ Test
U.S. English Basic Skills Test
Score
85%
70%
80%
Percentile
Date Taken
94%
87%
75%
02/28/2016
02/28/2016
05/16/2016
Average
61%
47%
17%
CERTIFICATIONS & MEMBERSHIPS
IELTS - Listening: 8.5 / Reading: 7.5 / Writing: 6.5 / Speaking: 8.0
JOB SEARCH DETAILS
Categories of Interest:
Job Types:
Schedules:
Level of Telecommuting:
Start Date:
Portuguese, Customer Service, Data Entry, Engineering, Translation
Employee, Freelance, Volunteer, Temporary, Internships
Full-Time, Part-Time, Flexible Schedule, Alternative Schedule, Occasional, Seasonal
All Telecommuting
Immediately
Availability:
Maximum Hours/Week:
Job Flexibility Preferences:
Willing to Travel:
Salary & Benefits:
Career Level:
Highest Education Level:
Mornings, Afternoons, Evenings, Nights, Weekdays, Weekends, Flexible
40+
Flexible Schedule, Part-Time Schedule, Telecommuting, Freelancing Job
Yes
15.00 CAD / Hourly
Entry-Level
Bachelor's Degree
