Curriculum vitae
PERSONAL INFORMATION
Júlio César Soares de Lima
Via Paleocapa, 16135 Genova (Italy)
--Skype julioo.cesar
Date of birth 07/08/1990 | Nationality Brazilian
WORK EXPERIENCE
31/05/2019–16/12/2019
Hospitality Services Supervisor
Costa Crociere, Genova (Italy)
▪ After two months o training on Costa Diadema (largest ship) I became Supervisor and then I was
transfered to Costa Favolosa Ship to work as Supervisor during Norwegian Fjords Season.
▪ As supervisor I must assisst the management of 7 hostess with different nationalities and 12
Hospitality Operators.
▪ I finished my contract in Dicember 16, 2019 working throught Firjods and Mediterranean Europe
and few weeks in French caribbean concluding six months o contract.
01/09/2018–31/03/2019
Hospitality Operator B
Costa Crociere, Genova (Italy)
▪ In My second contract I started on Costa Favolosa and get transfered to Costa Diadema by
Hospitality Manager's request after my results learning and improving procedures inside of the
hospitality services department in this way, giving me the opportunity to learn the job of Phone
Operator, position the give all suport necessary to the supervisor and manager in the back
office.
▪ Route: Italy, Spain e France
▪ After 7 months on board of Costa Diadema where I worked also as night shift being in charge of
the department during the whole night for one month and half, I received the growth to become
Hospitality Supervisor.
05/08/2017–05/04/2018
Hospitality Operator C
Costa Crociere, Genova (Italy)
Customer service
▪ Reception of guests and multilingual assistance when boarding, during the cruise until the
passengers disembark.
Management of complaints and critical issues with their resolution through corporate procedures.
▪ Currency exchange service, account closure, announcements in different languages.
Knowledge and implementation of on board safety procedures.
Detailed knowledge of the onboard hotel department.
▪ Linguistic assistance for medical cases on board and on land, and for cases of thefts or crimes.
▪ Teamwork, connection and constant communication with other departments.
▪ Route: Italy, Spain and France
▪ Costa Diadema led me to the professional development of level B Hospitality Operator.
01/08/2016–02/08/2017
3/4/20
Airport Customer Services Operator
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Curriculum vitae
Júlio César Soares de Lima
Dubai National Travel Agency Airlines - Airlines Handling, Recife (Brazil)
▪ Responsibility for resolving all problems with customers: damaged or lost baggage, translation,
flight information, driving to the hotel in case of flight cancellation and possible return to the airport.
▪ Checking the suitability of the non-EU customer to enter Europe.
▪ Collaboration and assistance for landing, landing, boarding and take-off procedures.
▪ Routes: Recife - Malpensa / Malpensa - Recife (Meridiana Fly)
▪ Recife - Lisbon / Lisbon - Recife (TAP Portugal Airlines)
▪ Recife - Frankfurt / Frankfurt - Recife (Condor Airlines)
EDUCATION AND TRAINING
Gestione delle Risorse Umane
Instituto Brasileiro de Gestao e Marketing - IBGM, Recife (Brazil)
▪ For two years I have studied subjects with the aim of ensuring correct personnel management so
that it is functional to the strategic objectives of the company.
▪ Study of all the processes concerning personnel management: from the research, selection and
insertion and discharge of personnel, to the actual management (training, evaluation, remuneration
policies, administration and trade union relations). Human Resources Development.
Diploma
High School Governador Carlos de Lima, Recife (Brazil)
PERSONAL SKILLS
Mother tongue(s)
Portuguese
Foreign language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
Italian
C2
C1
C1
C1
B2
Spanish
C2
C2
C1
C1
B2
English
C1
C1
C1
C1
B2
B2
B1
B2
B1
A2
French
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages - Self-assessment grid
Communication skills
Organisational / managerial skills
Good communication skills acquired especially with the experience as Hospitality operator and
Hospitality Supervisor having come into contact with an international clientele with different needs.
Good synthesis ability.
▪ Until December 16th of 2020, together with the Manager, I was responsible for a team of 19
people.
▪ Good organization of time in relation to the workload to be performed.
▪ With the role of Hospitality Supervisor I was given the opportunity to organize the work of
colleagues and this allowed me to manage the office together with the Manager with good results.
Job-related skills
▪ Mentoring skills (as Hospitality Supervisor I was responsible for training and hiring new staff within
the team and department).
▪ Good command of the following languages: Portuguese, Italian, English, Spanish and French.
3/4/20
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Curriculum vitae
Júlio César Soares de Lima
▪ Excellent management even of the most serious situations, which has led to the achievement of
important good results for the company, visible through the "Net Promoted Score (NPS)" or
evaluations made every 10 days by all guests disembarked after finishing the cruise.
Digital skills
SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problemsolving
Proficient user
Proficient user
Independent user
Proficient user
Proficient user
Digital skills - Self-assessment grid
Driving licence
A, B
ADDITIONAL INFORMATION
Trattamento dei dati personali
256/5000
I authorize the processing of personal data contained in my curriculum vitae based on art. 13 of
Legislative Decree 196/2003 and art. 13 of EU Regulation 2016/679 relating to the protection of
individuals with regard to the processing of personal data.
3/4/20
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