Julieto Jr. Genobaña Boniel

I worked as a Technical and Customer Service for almost 3 to 5 years. But before I stepped into BPO industry. I work as a freelancer in our city. Where I can meet different kinds of people and interact with them.Mostly my clients are who need help with their Internet, Modems , Software , Personal Computer , Desktop , Laptops , Computer Hardware , Files and so on. It is my passion to know more about technology. Then I decided to undergo The Global Communication Training and luckily I passed. That is the time that I started my journey as a Call center agent.

Technical

-logging and processing support calls

-installing and configuring computer hardware, software, systems, networks, printers and scanners

-planning and undertaking scheduled maintenance upgrades

-setting up accounts for staff, ensuring that they know how to log in

-solving password problems

-talking to clients and computer users to determine the nature of any problems they encounter

-responding to breakdowns

-investigating, diagnosing and solving computer software and hardware faults

-repairing equipment and replacing parts

-supervising junior engineering and technical staff

-obtaining replacement or specialist components, fixtures or fittings

-checking computer equipment for electrical safety

-maintaining records of software licences

-managing stocks of equipment, consumables and other supplies

-Other Technical issue

Customer Service

-All in One