Julieta Christensen
148 Dona, Orani, Bataan | (- |-| www.linkedin.com/in/jloreto3266
About me
A seasoned professional with several years of diverse experience in the fields of sales, customer service,
client management, and travel management. Accustomed to client-facing interaction, virtual team
communication, phone and email support, and first-call resolution. A goal-oriented individual who thrives
in a cross-cultural environment, with a proven ability to solve problems soundly. Instrumental in
achieving an immense increase in combined monthly sales for travel, dental, and medical bookings for the
Australian market in the Philippines. On the look-out for a new challenging work environment where she
can utilize her skills and acquire new knowledge to advance in the professional field.
Skills
Sales & Marketing, Client Management, Travel Management, Conflict Resolution, Cultural Sensitivity
and Commercial Awareness
Tools
Salesforce, Google sheets, docs and drive, Microsoft Outlook, Teams and Excel, Slack, Zoom, Skype,
Canva
Experience
SALES SPECIALIST | DISCOVER THE WORLD-GLOBAL | JULY 2022 – APRIL 2024
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Manage over 400 B2B Expedia TAAP portfolios in 15 states in the U.S.A.
Conduct product presentations via Zoom or Microsoft Teams
Take the lead in communicating with travel advisors on their concerns and assist in resolving
issues.
Analyze client’s performance and schedule calls to discuss business status
Conduct market research and analysis to share information with the management
Work with the team to draw strategies to encourage support and increase client’s production
Provide clients with updated features of the platform for ease of use and discuss promos to
support market growth
Maintain excellent relationships with clients as supported with regular calls to update on current
membership status and ongoing promotions
SELF-EMPLOYED | MANGORABE | MARCH 2020 – JUNE 2022
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Overall in charge of gathering information from various sources for trend identification and
products development, as well as inventory and marketing on Facebook
Analyze the target market and methods to determine and create strategic promotions
Conceptualize and set prices for every item and product combinations
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Responsible for engaging with customers through text messaging, phone calls, and chat responses
PRODUCT MANAGER – REMOTE |ALL ABOUT ASIA | MAY 2009 – MARCH 2020
● Design various domestic and international tour programs for both individual and group travelers
● Serve as the primary client interface for day-to-day communications and commitments relating to
the products
● Maintain travel history and correspondence with retailers in the Sabre Agency Manager system
● Manage support for travel agencies via email, chat, phone, and social media platforms
● Seek and initiate improvement opportunities for the acquisition of new accounts
● Report directly to the Managing Director
HEAD OF OPERATIONS |ROYAL WINGLINKS | JUNE 2008 – MAY 2009
● Establish business relationships with airlines, local and international tour operators, hotels,
government agencies, travel associations, and other travel-related institutions that served as a pool
of travel service providers
● In charge of sales, promotion, and marketing, supplier/vendor sourcing and partnering, and
human resource administration
● Build and maintain strong relationships with external suppliers
● Provide coaching to the team to demonstrate best practices in responses, approaches to issues, and
risk management
● Investigate incident reports and employee violations and recommend disciplinary action
● Develop solutions and resolve customer issues, as well as maintain the strong internal and
external relationships with employees and stakeholders
● Responsible for the daily operations of the travel agency
● Report directly to the President, with 7 direct reports
INBOUND MANAGER |FILIPINO TRAVEL CENTER INC.|NOVEMBER 2000 – MAY 2008
● Manage the domestic inbound travel operations of the company, and the oversight of work
allocation and productivity of individual team members
● Responsible for looking at process improvements for the company’s efficient and effective
operation
● Review performance appraisals, make recommendations for transfers and salary increase
● Collaborate with the Executive and the Sales teams for the formulation of up-to-date marketing
strategies
● Work closely with the HR and the Executive department for the onboarding of new employees as
well as addressing employee issues
● Report directly to the President, with 17 direct reports (distributed teams)
TRAVEL CONSULTANT |FRONTLINE 8 TRAVEL|OCTOBER 1997 – SEP 2000
● Act as point of contact for requests or complaints and escalates issues as appropriate
● Assist clients with information such as entry permits, visas, flights, hotel options, and other
travel-related details
● Coordinate out of town trips and special projects for inbound tourists
● Perform other areas of work in the company when the need arises
TOURS COUNTER ASSISTANT |EXECUTIVE RESOURCES, INC.|JULY 1995 – OCTOBER
1997
● Create a positive customer experience by providing the required travel-related information and
answering other inquiries promptly
● In charge of providing day tours, and local travel assistance to both individual and group clients
as well as the processing of refunds and supplier payments
● Perform miscellaneous projects and tasks as requested by the Department Head
● Coordinate the annual international charter flights to various destinations in the Philippines
