JULIET CHINENYENWA UDUMA
Customer Support Specialist | Virtual Assistant
Ebonyi | Nigeria|-| LinkedIn URL | View my Portfolio
PROFESSIONAL SUMMARY
Customer Support Specialist and Educator with over 5 years of experience delivering empathetic, solution-focused
service. Holds a Master’s in Guidance and Counseling and a Bachelor’s in Home Economics Education. Adept at resolving
customer issues across phone, email, and chat using CRM tools. Proven track record of maintaining 95%+ customer
satisfaction ratings, improving response time, and supporting virtual teams. Passionate about helping people and
ensuring high service standards in remote settings.
SKILLS
Customer Service and Support | Wellness and Nutrition Communication| Live Chat, Email and Phone Support |Virtual
Assistance and Remote Tools | CRM Platforms |MS Office and Google Workspace |Clear Communication and Problem
solving| Time Management and Conflict Resolution| Data Compliance and PPI Compliance| Team Collaboration|
Attention to Detail
WORK EXPERIENCE
Virtual Assistant & Customer Support Specialist (Intern)
Afriment Internship Program | Feb 2025 – Mar 2025
Resolved an average of 60+ customer inquiries daily via live chat, email, and phone.
Achieved a 97% customer satisfaction score through timely, empathetic support.
Reduced average resolution time by 30% through efficient use of CRM tools (HubSpot, Zendesk).
Managed email campaigns and customer communications using Mailchimp, reaching over 1,200 contacts
monthly.
Educator / Guidance Counselor
Federal Science College, Ogoja, Cross River State | Oct. 2014 – Jan. 2020
Taught and mentored over 2000 students in Foods and Nutrition and other subjects.
Provided counseling support to 100+ students annually, helping improve academic performance and behavior.
Developed lesson plans and interactive activities that boosted class participation by 40%.
Maintained accurate documentation of student progress and counseling sessions.
Education
Master of Education (M.Ed) in Guidance and Counselling
Michael Okpara University of Agriculture, Umudike | 2018
Bachelor of Science in Education (B.Sc Ed) in Home Economics
Ebonyi State University, Abakaliki | 2012
Certifications
Work Ethics and Customer Service Certificate
Teaching Certificate (TRCN)
References Available Upon Request
