Juliet Uduma Arunsi

JULIET UDUMA ARUNSI Port Harcourt, Rivers State | - |-| EXECUTIVE SUMMARY A skilled, adaptable and hardworking professional with over 4 years of experience in quality assurance, documentation, customer service, banking operations and sales, enthusiastic about engagement and improvement of systems and strategies for efficiency and profitability, currently seeking to contribute, learn and grow in a progressive organization. CORE COMPETENCIES ⬧ ⬧ ⬧ ⬧ Customer service Adaptability and flexibility. Collaboration and teamwork. Problem solving. ⬧ ⬧ ⬧ ⬧ Verbal and written communication. Planning and organizing. Interpersonal relationship. Critical and analytical thinking. ADDITIONAL (TECHNICAL) SKILLS ⬧ Can use Microsoft Office. ⬧ Can use Google Workspace. ⬧ Can use technological tools like Trello, Slack, etc. PROFESSIONAL EXPERIENCES Digital Marketing Agency (Remote) Quality Assurance Analyst, Dec 2020 – Feb 2023 ⬧ Checked the accuracy and completeness of posted content, identified errors and implemented corrective measures. ⬧ Reviewed contents weekly to ensure strict adherence and compliance with the company's S.O.Ps. ⬧ Reviewed the performance of marketing managers against key metrics to identify and communicate areas for improvement. ⬧ Performed comprehensive weekly audits on remote workstations, work executions and work dairies to increase productivity and minimize errors. ⬧ Monitored company's and clients' inboxes daily which helped to increase timely communication between account managers and clients. MBATCIL, Benin, Edo Documentation Officer, Sep 2019 – Dec 2020 ⬧ Checked the accuracy and completeness of documents, identified deficiencies and recommended corrective actions. ⬧ Established an effective file archival and information retrieval procedure by developing document control registers, adopting a well-structured filing system and utilizing cloud storage software. ⬧ Evaluated prevailing document processes, suggested methods for change and implemented successful improvements. ⬧ Collaborated with Compliance and Accounting departments to vet customers' payment schedules before payment dates, thereby adequately correcting errors and reducing significant losses. ⬧ Worked with internal team members to consistently remedy issues with preemptive solutions. MBATCIL, Port Harcourt, Rivers Sales Executive, Jul 2019 – Sep 2019 ⬧ Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads to closing deals. ⬧ Presented products to clients using dynamic presentations and practical scenarios resulting in over 50% sales. ⬧ Achieved monthly sales goals by leveraging interpersonal communication skills and product knowledge to cultivate, secure and retain new customer relationships. ⬧ Surpassed monthly target by over 20% consistently. ⬧ Maintained detailed records of sales progress and marketing success to better align with company goals. Pamdrive Services Limited, Port Harcourt, Rivers Customer Service Agent, Jun 2018 – Jul 2019 ⬧ Engaged internal and external clients via different access channels simultaneously, addressed concerns and resolved challenges to achieve excellent service delivery and customer satisfaction. ⬧ Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. ⬧ Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer loyalty. ⬧ Recommended services which aligned with clients’ immediate needs to achieve optimal customer satisfaction. ⬧ Generated daily system report on incoming answered call volumes, resolved conflicts and processing issues, and provided data insights to management, highlighting areas for improvements and strategic decision-making. Air Peace Limited, Omagwa International Airport, Rivers Customer Service Supervisor, Oct 2017 – Apr 2018 ⬧ Managed daily operations of the Customer Service Unit and coordinated staff training to ensure high levels of productivity. ⬧ Increased customer satisfaction by resolving issues of misplaced luggage, delayed/cancelled flights, smuggled contraband goods, technical errors, network downtimes, wrong bookings and offering refunds as a last resort. ⬧ Accomplished goal of increasing productivity and service delivery to over 70% by pioneering routine maintenance check of workstations, purchase of new equipment and complete replacement of defective tools. ⬧ Conducted research on the internal working process of the airport community, gathered information from multiple sources and presented results using Microsoft PowerPoint. ⬧ Prepared a variety of different written communications and reports daily and weekly to ensure smooth operations. Skye Bank Plc, Port Harcourt, Rivers Transaction Officer, Aug 2014 – Oct 2016 ⬧ Handled all local and international fund transfers at the branch with speed and accuracy to achieve a reduced Turnaround Time (TAT) at an almost zero error rate. ⬧ Verified ownership and transaction instructions for conformance with organizational policies and regulations to curb fraud and minimize losses to the bank. ⬧ Handled cheque clearance, salary payment, fixed deposits, Treasury bills, bulk transactions, etc., and accurately filed documents and certificates for internal and external audit purposes. ⬧ Developed and maintained a structured filing system and file archival of completed transactions and sensitive documents to facilitate orderly storage, easy tracking and detailed records. ⬧ Monitored and reconciled branch General Ledgers and Accounts daily to achieve zero errors in balancing and proofing. Skye Bank Plc, Port Harcourt, Rivers Customer Service Officer, Jul 2014 – Oct 2016 ⬧ Engaged customers on different access channels to address concerns and challenges, and simultaneously processed account openings, cheques and ATM card requests efficiently. ⬧ Fostered extensive customer retention by offering professional financial advisory to customers, tailored towards addressing their needs. ⬧ Mobilized deposits and exceeded the first individual annual target by 30%. ⬧ Planned and coordinated weekly knowledge-sharing meetings for branch staff to ensure adequate knowledge of products and services, current organizational processes and industrial policies. ⬧ Maintained a proven record of consistently beating deadlines and turning in reports on time. EDUCATION University of Nigeria, Nsukka, Enugu B.Eng, Agricultural and Bioresources Engineering, July 2011. ⬧ Graduated with Second Class Honours; Upper Division. TRAINING Skye Business School, Oyo. Skye Graduate Intensive Training Program, 2014. IBFC Agusto Training Ltd, Lagos. Financial Statement Analysis Training Program, 2014. Pincus Concept/MBATCIL, Edo. Exceptional Customer Service, Sales Effectiveness and Marketing, 2019.