Juliet Udeoke

Are you losing customers, revenue, and valuable time due to inefficient ticket handling, delayed responses, or inconsistent onboarding? Weak ticket management, poor SLA compliance, and low-quality customer engagement silently drain your business costing up to 30% in potential revenue.

That’s where I come in.

With over 4 years of experience supporting SaaS companies, and healthcare providers, I help growing businesses retain customers, scale onboarding, and optimize support systems using tools like Zendesk, Freshdesk, Help Scout, and CRM platforms like HubSpot and Intercom. I don’t just answer ticket, I manage the full support lifecycle. From chat support to phone, email, and live support, I help you deliver consistent, high-quality customer experiences that boost CSAT, reduce churn, and turn clients into advocates.

What I Offer:

📌 Customer Support Omnichannel support on email, chat, phone, and social, meeting strict SLA goals and keeping CSAT above 95 percent.

📌Full ticket management in Zendesk, Shopify Inbox, Intercom, Freshdesk, Help Scout, and WooCommerce, including macros, automations, and detailed reporting.

📌 Customer Success Management Proactive engagement and relationship building that drives retention, upsells, and long-term loyalty. I help identify churn risks before they escalate.

📌 Support Operations Team collaboration in Slack, Google Workspace, ClickUp, Trello, Notion, Google Sheets, and similar tools.