Juliet Stanley
[Email:-
Lagos: Nigeria
Professional Summary
Highly skilled and results-driven professional with extensive experience in administration and
customer service.
Possesses a Bachelor of Science in Marketing Strategies and a Higher National Diploma in
Customer Service. Demonstrated ability to manage office functions, enhance customer
satisfaction, and implement efficient procedures. Adept at multitasking in fast-paced
environments and committed to contributing to organizational success
.Education
Bachelor of Science (BSc) in Marketing Strategies
[UniversityofLagos], [Lagos Nigeria] 2017 Higher National Diploma (HND) in Customer
Service Representative
[Poly Nekedi ], Imo state Nigeria]
[Year of Graduation 2020]
Professional Experience
Customer Service Representative
Promasido
January 7, 2020 – March 25, 2024Spearheaded customer service initiatives, resulting in a
20% improvement in customer satisfaction scores.Developed and implemented new
customer service protocols, enhancing response times and service quality.Trained and
mentored a team of 10+ new representatives, fostering a collaborative environment and
ensuring adherence to best practices.Analyzed customer feedback and service data to
identify trends and recommend actionable improvements.Managed complex customer
inquiries and resolved issues promptly, maintaining high customer retention rates.
Administration Officer
Chrishcon Integrated Venture
January 2, 2015 – December 31, 2020Oversaw daily administrative operations, including
scheduling, correspondence, and office management, ensuring smooth business
functions.Coordinated with various departments to streamline processes and improve
interdepartmental communication.Implemented a new filing system that increased document
retrieval efficiency by 30%.Managed confidential information with discretion and integrity,
maintaining compliance with company policies.Assisted in planning and executing company
events and meetings, enhancing team cohesion and organizational effectiveness.
Skills
Office Management: Proficient in managing office operations, including scheduling,
correspondence, and administrative support.Customer Service Excellence: Skilled in
addressing and resolving customer inquiries, improving service quality, and enhancing
customer satisfaction.Process Improvement: Experienced in identifying inefficiencies and
implementing procedures that enhance operational effectiveness.Communication: Strong
verbal and written communication skills, with the ability to convey information clearly and
professionally.Training and Development: Adept at training new staff and developing team
skills to meet organizational goals.Data Analysis: Capable of analyzing service data and
customer feedback to drive strategic improvements.
Certifications and Professional Development
Bachelor degree
ReferencesMr. Conrad Okorocha
[M D)
[CHRISHCONINTEGRATEDVENTURE]
[Phone:-]
[Email: [Provide Email,-Mr. Stanley Ekeh
Sales Specialist Application
Promasido
Email,-
