Juliet Obi

Are you looking for a skilled customer support representative and a virtual assistant who comprehends the intricacies of effective communication, detail oriented and ready to deliver unparalleled service to ensure your customers are satisfied? Look no further!.

I am an experienced Virtual Assistant who is passionate about her job and with over 4 years of experience, I bring a wealth of knowledge and experience to the table. I specialize in identifying and addressing customers’ needs with efficient and impactful solutions, with a deep commitment to delivering exceptional customer care, I constantly thrive to create positive experiences and build lasting relationships with clients and customers. My natural inclination towards motivation and positive energy enables me to thrive in a fast paced environment, ensuring optimal results and customer satisfaction.

My skills include:

♦ Proficiency in handling customers’ complaints, inquiries, troubleshooting and escalations with professionalism and empathy via Email, calls and chat support.

♦ Proven track record of meeting and exceeding customers service metrics and KPIs, such as response time, resolution rate and customer satisfaction scores.

♦ Skilled at scheduling appointments and managing schedules, ensuring everything runs smoothly and efficiently.

♦ I have experience with live chat support and I am proficient in using the following tools

✅ Trello

✅ Intercom

✅ Freshdesk

✅ Monday.com

✅ Asana

✅ Hubspot

✅ Google workspace

✅ Slack

✅ Apollo.io

✅ Calendly

✅ Clickup

♦ Ability to quickly learn and adapt to new processes, products and technologies, ensuring efficient problem solving and resolution. ♦ Strong communication skills, both written and verbal, allowing for clear and effective interactions with customers across various channels. ♦ I can work with less supervision and also am a team player and can steer the ship alone if needed. ♦ Experience using helpdesk software and CRM platforms to manage customer interactions and track support tickets. I am committed to delivering top-notch support that goes above and beyond expectations. Let’s work together in tackling your unique challenges and co-create tailor made solutions that spells success in other to elevate your projects to new heights. Contact me today so I can help you achieve your support goals.