Juliet Nwali

Customer Support Specialist with 5+ years helping brands keep customers happy, loyal, and coming back. Skilled in Zendesk, HubSpot, Freshdesk, Intercom, Zoho, and Salesforce, I solve problems fast, cut repeat issues, and turn service into sales, boosting both satisfaction and company revenue.

Proven track record of resolving complex issues, calming upset customers, and turning complaints into loyalty. Reduced repeat issues by 30% through better follow ups and clear processes. Strong in retention, upselling, and creating smooth customer journeys.

I don’t just answer questions, I build trust, protect revenue, and make every customer interaction a win for the business.