Juliet Marie Aliño

Juliet Marie Aliño -- Work History Travel Consultant – Interglobe Solutions (Kiwi.com) June 2018 - November 2019 • • • • • • Book flights, hotels, cruises, car rentals, and other travel services. Prepare travel quotes and provide detailed cost breakdowns. Recommend options that maximize value within the client’s budget. Provide clients with accurate travel documents, confirmations, and itineraries. Assist clients with any issues during travel, such as cancellations, rebooking, or emergencies. Offer after-sales support and follow up for feedback. Healthcare Representative – UnitedHealth Group (Oxford, Chronic Special Needs Program, AARP) February 2020 – December 2024 • • • • • • • • Assist patients and health plan members with inquiries related to benefits, claims, prior authorizations, and coverage. Upselling premium plans to members by identifying their needs, educating them on added benefits, and offering the best-value solutions. Guide patients through the healthcare system and explain complex medical or insurance terms in a clear, understandable way. Investigate and resolve claim issues, billing discrepancies, and denied coverage. Coordinate with billing departments, insurance providers, and patients to ensure accurate payment processing. Schedule medical appointments, diagnostic tests, and specialist consultations. Confirm, reschedule, and follow up on patient appointments as needed. Verify patient insurance eligibility, copays, deductibles, and plan benefits prior to services. Communicate with insurance companies to confirm coverage and pre-authorizations. • Process and track prior authorization requests for medications, procedures, and treatments. Virtual Assistant – Sunshine Capital December 2024 – May 2025 • • • • Verifying client’s financial accounts Scheduling appointment Providing Debt Relief Programs Assisting clients with credit repair Education Bachelor’s Degree – St. Dominic College of Asia June 2014 – June 2018 Skills • • • • • • Strong English Communication Computer Literate Critical Thinking capability Multi Tasker Team Player Growth Enthusiast Tools • • • • • • • • • • • Go High Level AMS360 HubSpot Microsoft Offices (PDF, Word, PPT) Google Calendar Skype Zoom Kumo Space Vonage Ring Central Avaya