I am a self-motivated professional with 20 years of experience in Customer Service, Sales, Learning and Development, and Advanced Technology Support Operating Units. I completed my Bachelor's degree in Business Administration major in Financial Management and advance trainings in Leadership, Operations and Project Management.
My career highlights are:
2-time Country Launcher for Amazon Global Customer Service Centers and Advanced Technical Support internal sites in 2 locations.
Managed operational and engagement logistics through workforce, training, and business teams as Amazon South Africa’s Prime Captain for 2018.
Successfully delivered a Concession reduction network project for Amazon by producing a reduction on operational and process expense of 38%.
Lead ELTEL to secure their first international account client (BPO).
Successfully delivered 187% increase in customer base in 2020 for TooMuchWifi.
Successfully delivered 316% increase in customer base in 8 month period for bOnline UK.