Juliet Ezeobi

JULIET EZEOBI - •-• LinkedIn Professional Summary Dynamic Sales Representative and Customer Support Specialist with 2+ years of retail sales, telemarketing, and client relations experience. Proven ability to exceed sales goals, enhance customer satisfaction, and adeptly utilize CRM software. I am skilled in leveraging digital tools and technology to manage tasks efficiently, implement process improvements, maintain high levels of client satisfaction, and ensuring effective collaboration within the team. Professional Experience Lextorah School of Languages 2024 Virtual Assistant Intern (Remote) Addressed inquiries, resolved issues, and provided information with a high level of professionalism and customer service • Assisted in the coordination and execution of various projects, tracking progress, setting deadlines, and ensuring timely completion of tasks Provided comprehensive administrative support, including managing emails, scheduling meetings, and coordinating virtual events, ensuring smooth operations and efficient communication within the team. Olive Variety supermarket Jul 2023 - Jun 2024 Advertising Specialist (Remote) NYSC training Successfully created engaging content for social media platforms enhancing the company’s online presence Monitored and analyzed the online presence of the company's brand to maintain a strong and consistent social media presence • Created and maintained social media postings and email calendars to ensure timely and organized content delivery. • Acquired skills in branding, blogging, and graphic design to enhance content creation. Jokas Global Enterprise, Nigeria Mar 2021 - Apr 2022 Sales Representative Negotiated contracts and closed sales deals, contributing to 10% increase in revenue generation Managed a sales pipeline using CRM software, tracking Leads and closing sales efficiently Built and maintained strong relations with new and onboarded clients, resulting in about 25% increase in repeat business and customer's loyalty. Provided exceptional customer service to ensure their satisfaction. Krystal Cosmetics Mar 2019 - Apr 2020 Customer Representative Built and nurtured robust customer relationship, contributing to 25% increase in revenue generation and sales increase Leveraged CRM software to effectively manage client's tickets, interaction with customers and enhancing overall business growth Gained proficiency in direct and channel selling, telemarketing and face-to-face sales of services. Conducted onboarding sessions for clients to give them a hint about our products Surpassed monthly sales goals by an average of 10% demonstrating a strong ability to exceed targets and close deals. Core Competencies Advertising specialist: SEO, Adaptability, Flexibility, Strategic Thinking, Calender Management, Content Writing, Sales Skills, Analytical Skills, Digital Marketing Skills, Customer Service, Advertising, Project Management, Technical Skills Virtual Assistant: Email Management, Data Entry, Appointment Setting,, Administrative Support, Project Management, Calendar Management Soft Skills Critical Thinking, Time Management, Team Collaboration, Resilience, Interpersonal Skills, Attention to Detail Sales and Customer Service: Customer Relationship Management, Customer Retention, Sales Targets, Lead Conversion, Market Research, Product Knowledge, Cold Calling, Warm Calling Technical Tools: Freshdesk, ClickUp, Google Suite, MailChimp, Trello, Calendly, Monday.com, Microsoft Office, Canva,, HubSpot, Slack Education NNAMDI AZIKIWE UNIVERSITY, Awka, Nigeria, B.Ed in Guidance and Counselling, 2017 - 2021 NNAMDI AZIKIWE UNIVERSITY, Awka, Nigeria, B.Arts in Chinese Language, Jun 2021 - Feb 2022 Certifications Effective Customer Service Skills, Alison Jun 2024 IT Support and Project Management, Digital Witch IT Support Jul 2024