I am a remote freelance Customer Support Specialist and Community Manager. I help businesses handle their daily communications, resolve user issues, and maintain accurate digital records.
- Email & Chat Support: I handle daily customer inquiries, troubleshoot issues, and de-escalate concerns. I currently do this daily as a Community Manager for iSkolar, managing hundreds of users across Discord and Telegram.
- Administrative Support & Data Entry: I process sensitive information and update databases. While working with DOLE (Department of Labor and Employment), I managed digital E-SEnA records and government routing with 100% accuracy.
- Community Moderation: I keep online platforms organized, enforce rules, and answer FAQs so your core team can focus on higher-level tasks.
I am fully equipped for remote work with a stable internet setup.