Juliet Chukwuma

JULIET CHUKWUMA 315 - 550 Wilbrod Street, Ottawa, ON K1N 5R4 | P: - |- Summary Dynamic professional with over four years experience in administrative management, event coordination and donor relations. Expertise in organizing large scale events, managing CRM systems like Salesforce and creating impactful marketing campaigns. Passionate about building relationships, driving innovative fundraising initiative and advancing organizational goals aligned with global causes. Skills • • • • • • Organization and time management Fundraising campaign planning and execution Digital marketing and social media strategy Salesforce CRM and Raiser’s Edge Project management Fluent in English; proficient in French • Events management and logistics coordination • High impact presentation and communication skills • Proficiency in Microsoft Suite and Google Suite (Docs, Slides, Sheets, Drive, Gmail, Teams etc) Experience Office Administrative Manager. Sep 2023 - July 2024 Ontario English Catholic Teachers (OECTA Ottawa Unit) • Coordinated and managed event planning for company gatherings, dinners, conferences or workshops to enhance employee engagement and networking opportunities • Coordinated and managed logistics for large scale events, including monthly programs with 200+ attendees • Implemented electronic and paper filing systems for easy retrieval of information • Coordinated travel schedules and logistics for executive members, ensuring seamless operation for unit staff and organizational leaders • Liaised with Unit Treasurer and bookkeeper in ensuring budget reports and financials are reviewed and ready ahead of Executive and board meeting • Established working relationships with both unit members and executives via phone, email, and in-person providing information, routing calls, taking and delivering messages to unit executives and staff and welcoming visitors • Scheduled and booked conference/meeting rooms and spaces, prepared agendas as well as managed calendars to prepare for internal and external meetings and events • Demonstrated exceptional multitasking abilities, working independently, juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks • Maintained confidentiality and discretion with members in handling sensitive information regarding the Unit Executives, staff or office Administrative Officer Oct 2022 - Aug 2023 Bella Hair CA • Managed the scheduling and calendar by prioritizing appointments and optimizing time management • • • • Handled incoming and outgoing communication including calls, emails and all other correspondences Managed general office duties including but not limited to scanning, filling, and so on Opened and distributed as well as actioned incoming regular mail and invoices using Quickbooks Efficiently handled travel logistics including flights, accommodation and itineraries, ensuring seamless travel experience. Administrative Assistant (AP Clerk) May 2022 - July 2022 Taggart Construction Limited • Handled email correspondences as well as incoming calls and relaying all calls and messages and providing other administrative support • Ordered office supplies and maintained inventory • Processed invoices and pay checks as well as performed accounts payables and receivables, tracked expenses, cheques and other financial tasks via QuickBooks • Provided general support to the team, effectively managing tasks and ensuring deadlines are met in good time. • Assisted with ad-hoc and day-to-day tasks and operations where needed Senior Partner Support Specialist Feb 2021 - May 2022 NTT Global Inc • Managed incoming inquiries and requests from Partner credit unions, CSRs and clients with a 90% daily closure rate of client cases performed via Salesforce CRM • Managed, coordinated and executed follow ups, offline tasks and special projects • Executed authorization inquiries and handled escalations for CSRs • Maintained timely conflict resolution and high level client satisfaction • Accurately complete appropriate documentation for required transactions • Achieved an average of 80% client satisfaction rating • Remained current on program information and initiatives, as well as corporate products and processes. Fundraising and Donor Acquisitions Coordinator Jan 2020 - Dec 2020 Hathorn and Nott Inc • Spearheaded fundraising initiatives and securing new donor contributions through targeted campaigns for organizations such as the Ottawa Humane Society, Plan International, UNICEF and SOS Villages • Engaged, represented and created awareness on the importance of the various campaigns • Managed and led a team for entry level fundraisers through trainings and meeting as well as creatively engaging them to be proactive and to ensure maximum output • Enhanced donor and member engagement by implementing and optimizing Raiser’s Edge, improving data accuracy and reporting efficiency • Acquired between 20-30 long term donors weekly for the organizations thereby surpassing performance target. Education Master of Arts, Conflict Studies University of Ottawa/Saint Paul University, Ottawa December 2020 Bachelor of Science, International Relations Covenant University, Ota June 2016 Diploma, Leadership Development African Leadership Development Development Centre April 2016 Volunteering UNAC Generation SDG Summit - United Nations Association Canada • Supported event planning and logistics for all the participants promoting the UN’s Sustainable Development Goals • Assisted in events set up and ensuring all relevant materials such as brochures were readily available • Handled events registration upon entry of both participants and guests • Coordinated with stakeholders and staff to enhance program delivery and participant experience Education Can’t Wait Campaign - Mindful of Youths Initiative Africa (MOYI) Conference • Coordinated planning and executing of a national campaign in Western Africa to promote the campaign to educate children in rural communities • Developed and executed fundraising campaigns • Assisted in creating high-quality digital marketing materials for social media content to support philanthropic efforts and generate awareness • Coordinated event setup and ensured smooth running of event.