Juliet Chinanu

Chinanu Juliet E-commerce & Live Chat Customer Support Agent Professional Summary Customer Support Specialist with 5+ years of experience in e-commerce operations and live chat support. Skilled in handling customer inquiries, managing online orders, resolving product or delivery issues, processing returns/refunds, and maintaining high customer satisfaction. Experienced with Shopify, Amazon Seller tools, order management systems, CRM platforms, and fast-paced digital support environments. Professional Experience Live Chat & E-commerce Support Agent — Trendify Online Store Jan 2023 – Oct 2025       Provided real-time support through live chat, email, and social channels for highvolume e-commerce operations. Helped customers with order tracking, product concerns, return requests, and refunds. Managed and updated orders via Shopify and CRM tools. Coordinated with warehouse teams regarding dispatch, stock availability, and delivery delays. Trained new agents on chat etiquette, escalation processes, and e-commerce workflow. Maintained a 95% average satisfaction rating. Customer Support Agent — MegaMall E-commerce Hub Jan 2021 – Dec 2022      Assisted customers in navigating the online store and selecting products. Handled complaints, processed returns, and communicated solutions clearly. Supported multiple chat conversations simultaneously while maintaining accuracy. Reduced ticket resolution time by 20% through proactive follow-ups. Worked closely with logistics partners to resolve delivery-related issues. Live Chat Support Representative — OnlineShoppers NG Jan 2020 – Dec 2020     Managed customer inquiries via chat and email regarding orders, payments, and product information. Escalated technical issues and ensured timely resolutions. Processed refund requests and documented customer interactions in CRM software. Maintained professionalism while handling high-stress situations. Education BSc in Business Administration UniPort University – Port Harcourt