Juliet Ayonote

JULIET AYONOTE Virtual Assistant | Customer Support | Administrative & Wellness Brand Support Remote (GMT+1) Contact details available upon request. PROFESSIONAL SUMMARY Organized, proactive, and client-focused Virtual Assistant with experience in customer support, administrative coordination, and wellness brand support. I help businesses stay organized, communicate clearly with clients, and maintain smooth operations through efficient email management, scheduling, documentation, and customer relations. I also support wellness brands with light content writing, client follow-ups, and digital organization to enhance client experience and engagement. I am detail-oriented, adaptable, and committed to delivering reliable remote support with professionalism and empathy. CORE SKILLS Virtual Assistant & Admin Support • • • • • • • Email and calendar management Scheduling & meeting coordination Digital file organization (Google Drive, Docs, Sheets) Documentation and record keeping Task prioritization and time management Inbox management and workflow organization Confidential data handling Customer Support & Client Relations • • • • • • Professional written & verbal communication Client inquiry handling (email & chat) Customer issue resolution Lead follow-up and engagement Client experience management CRM-style tracking (basic) Wellness Brand & Content Support • • • • • • Wellness-focused email communication Light content writing and editing Social media support (captions, posting, engagement) Canva (basic design & document layout) Client follow-up for wellness programs/services Empathetic and calm communication style RELEVANT WORK EXPERIENCE Shorlet Rentals — Sales & Client Relations (Freelance) January 2025 – Present • • • • Managed client inquiries, follow-ups, and bookings via email and messaging. Kept organized records of client agreements and communications. Converted leads into confirmed rentals through professional and persuasive communication. Resolved client concerns efficiently, improving customer satisfaction and repeat bookings. Personal Assistant — NIPOST (Nigeria Postal Service) November 2021 – November 2022 • • • • • • Provided administrative support to management, including scheduling and meeting coordination. Managed incoming and outgoing correspondence professionally. Organized and maintained office records and digital files. Assisted with daily office operations and task coordination. Communicated effectively with staff and external clients. Maintained confidentiality when handling sensitive documents. Sales Representative — AEDC (Abuja Electricity Distribution Company) May 2019 – July 2020 • • • • Responded to customer inquiries and service requests professionally. Assisted with documentation and customer records management. Handled complaints and provided clear, helpful responses. Worked collaboratively with team members to meet company targets. TOOLS & SOFTWARE • • • • • Google Workspace (Docs, Drive, Gmail, Sheets) Canva (basic design & layouts) Microsoft Word Email platforms Basic CRM-style tracking (spreadsheets) EDUCATION Higher National Diploma (HND) — Business Administration & Management Federal Polytechnic Auchi — December 2020