Juliet Awo

A Juliet Awo --Lagos, 101241 Nigeria Summary Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Skills Communication Organization and time management Collaboration Tools CRM Softwares Presentation and Negotiation Exceptional customer service skills Strong interpersonal skills Skilled in MS Office Experience Sales Account Manager B2B, B2C Lagos, Nigeria Arravo Global Services/ Jan 2022 to Current Managing a portfolio of accounts to achieve long-term success. Generating new sales using existing and potential customer networks. Developing positive relationships and handling customers' needs. Work with IT product development team to ensure compliance with customer's expectations. Generated 5 million US Dollars in sales in one year. Attending initial sales meetings and meeting the client. Marketing Communication Manager B2B, B2C Lagos, Nigeria, Lagos Speedpack Inc/ Feb 2018 to Dec 2021 Generated over 18 million US Dollars in Sales in four years. Met deadlines, exceeded expectations, and effectively rolled out marketing campaigns. Built and strengthened strategic relationships with customers, vendors, advertising agencies, and leading logistics partners. Optimized inbound and outbound programs based on individual campaign reports and progress against targets. Determined customer automotive needs by asking relevant questions and working to develop relationships. Maintained electronic customer database to round up repeat business. Estate Facility Coordinator Uyo, Nigeria Akwa Ibom, Cardiocare Medical Services/ Jul 2015 to Dec 2017 Maintained physical condition of facilities, applying available resources and personnel to achieve a safe, clean and functional environment Provided support and services related to mail and deliveries Assisted Facilities Manager in project implementation, materials procurement, contract preparation, and scheduling Maintained lost, found, and unclaimed property, disposing and donating items unclaimed for long periods Ordered, maintained, and distributed supplies and inventory Managed minor appliance issues and scheduled repairs as needed. HR Assistant Uyo, Nigeria IBOM SPECIALIST HOSPITAL/ Jan 2015 to Jan 2017 Maintained accurate and up-to-date human resource files, records, and documentation Performed periodic audits of HR files and records to ensure that all required documents were collected and filed appropriately Assisted with planning, organizing and coordinating company events. Handled sensitive and confidential employee information with complete discretion. Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process. Sales and Customer Service Intern Uyo, Nigeria Akwa Ibom, Le Meridien Ibom Hotels and Golf Resort/ Sep 2014 to Jun 2015 Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction rate. Education and Training Diploma: Business Management University of Uyo Jan 2018 Akwa Ibom, Nigeria Bachelor of Arts: Theatre and Film Studies University of Nigeria Nsukka Jun 2013 Enugu, Nigeria Certifications Sales Accreditation (Business) Amazon Web Services (AWS) Dec 2022 Understanding B2B Business Development and Sales (Alison) Jan 2022