JULIET AMAH
-P
Abuja, FCT, 11001
CUSTOMER SERVICE REPRESENTATIVE
-www.linkedin.com/in/julietamah1970
EDUCATION
UNIVERSITY OF UYO.
SUMMARY
Uyo, Akwa_Ibom state, Nigeria
Bachelor of Arts (B.A) History
and
International
Studies
Candidate
(Expected graduation Nov 2022)
I am a Focused student, self driven with an eye for detail and
Relevant Coursework
● Customer Service: Problem
Solving And
Troubleshooting
● Customer Service: Serving
Customers through Chats
And Text
● Communicating with
Diplomacy And Tact
● Time Management
Fundamentals
● Getting Things Done
● Technical Support
Fundamentals
make your personal and Administrative life easier. Frequently
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help you and your company achieve its goals.
WORK HISTORY
ADMINISTRATIVE SUPPORT
2016 - 2017
F.A Libra Legal Firm Onitsha, Anambra.
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And other admin related activities.
Data Entry and
Maintenance
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praised as detail oriented by my peers, I can be relied upon to
Details
Skilled in Google
workspace tools
●
abilities to successfully fill the vacancy at your company or to
Excellent Attention to
Skilled in Microsoft
Office
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data entry and records management. Aiming to leverage my
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Credit Card Payment
Processing
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with knowledge of administrative assistant, customer service,
I have been responsible for managing my client inbox,
calendar, scheduling a meeting, booking appointments
and planning a travel. Over time I have been able to
make my client's life much easier and stress free.
Covered for receptionist and administrative team
members by answering telephone and distributing
mail.
Maintained office supplies inventory by checking
stocks and placing orders
Tracked expenses in excel sheet
Managed calendar and booked appointment
Greeted customers by name and displayed respectful
attitude.
Carried out Internet research
Created slide presentation
Managed a project
Data entry, Invoice recording
SKILLS
● Proactive Self-Starter
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commitment to what I do, am dynamic, proactive, responsible
Administrative and
Office Support
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Query Escalation
CUSTOMER SERVICE REPRESENTATIVE
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Computer Proficiency
2017 - 2019
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Patient and
DR. D Laundry and Dry Cleaning Service, Abuja, FCT
Empathetic
●
I have been responsible for managing the DR. D
Laundry and Dry Cleaning Service Customers, and
since I took on this role, I have been able to ensure
that our customers are happy and our customer
numbers have increased by 50%.
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Addressed customers courteously using suitable
CERTIFICATIONS
● Alison Certificate
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Linkedin Certificate
●
Google
methods and skills.
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Greeted customers by name and displayed
respectful attitude.
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Referred unresolved customer grievances to
designated departments for further investigation.
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Responded to telephone inquiries and complaints
following standard operating procedures.
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Followed up with customers regarding product
functionality and overall satisfaction.
LANGUAGES
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English-Native
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Igbo-Native
