Julienne Vanne Abalos

JULIENNE VANNE ABALOS MARKETING/GRAPHIC DESIGN An organized and creative professional with proven experience in different industries by conducting marketing campaigns, providing technical assistance, project management and customer relations. Recognized for my ability to produce high-quality content and graphic designs in social media platforms for businesses to increase rankings, interactions and sales. Koronadal City, Philippines Tacurong City, Philippines Experience (- SABALAI BISTRO (Part-time) Koronadal City - Philippines December 2021 - Present - Social Media Manager / Customer Service Representative PERSONAL DETAILS Date of Birth- Nationality Filipino Marital Status Single SKILLS SUMMARY Problem Solving Project Management Communication Graphic Design Leadership Digital Marketing Organization Building Resource Planning Budget Analysis REFERENCES Lorainne Ebeo CHIEF EXECUTIVE OFFICER - SABALAI BISTRO Samirah M. Ador REGISTERED SOCIAL WORKER - DSWD RO XII Andrea Mercado HUMAN RESOURCE MANAGER - TAXSEE PHILIPPINES INC. Primary responsible for overseeing store's interactions with the customers by implementing social media platforms' content strategies In-charge of analyzing engagement data and planning digital campaigns Researching social media trends and informing management of changes that are relevant to the marketing activities Day-to-day answering of queries, receiving orders and resolving problems to ensure customers' satisfaction Created a graphic design to boost the store's sales Knowing the store's products inside and out to step in on escalated customer issues that the team is unable to resolve Continuing to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT REGION XII Koronadal City - Philippines September 2021 - May 2022 MUNICIPAL FINANCIAL ANALYST Worked as a service provider for 8 months by training community volunteers on financial management and fiduciary processes Provided technical assistance in setting-up systems and processes for community based financial management and fiduciary control Also responsible for the day-to-day consolidation of reports, balances of accounts in the area and monitoring of contributions given for the implementation of the project and capability building trainings Exercising quality assurance and quality control directly over financial transactions relative to the request for fund release and accounting of community grants from the government MAXIM RIDES AND FOOD DELIVERY SERVICES Taxsee Philippines Inc. Koronadal Branch - Philippines August 2020 - September 2021 DIVISION HEAD Conducted daily organizing, planning, allocating resources and responsible in overseeing the daily operations Responsible in recruitment and performance evaluation of staff for promotion, retention, terminations as well as overseeing the onboarding process and training of new division staff members Made a lot of promotional activities including introduction of services to partners and customers, marketing the service, partner/rider outreach and customer service LINDA STARS: HOME OF ANGEL JEWELRY (Remote) Rockport, Texas - USA October 2019 - August 2020 CUSTOMER SERVICE SUPPORT / SOCIAL MEDIA ASSISTANT Responsible for responding to all queries and concerns of clients Processing of orders via Zendesk Mail and Shipbob PROJECTS SUSTAINABLE LIVELIHOOD PROGRAM HAVETHISDELIVERED.COM LOCAL DELIVERY SERVICE PLATFORMS ZENDESK SHIPBOB ZOHO MAIL Assigned to manage social media accounts of the company Resolving issues concerning the shipping, damaged items and other complains regarding the company's products and services Making an entry for replacement of items, keeping track of customer's details and giving assistance in organizing daily tasks via Trello MANULIFE CHINA BANK LIFE ASSURANCE CORPORATION (Part-time) Koronadal Branch - Philippines April 2019 - October 2019 FINANCIAL SALES ASSOCIATE Achieved targets by providing life assurance and wealth management solutions to clients Developed strategies to sell financial products like mutual funds, annuities and insurance TRELLO DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT Koronadal City - Philippines September 2018 - December 2018 MICROSOFT OFFICE PROJECT DEVELOPMENT OFFICER II SHOPIFY GOOGLE DOCS GOOGLE SHEETS GOOGLE CALENDAR GOOGLE MAPS GOOGLE DRIVE GOOGLE BUSINESS SOCIAL MEDIA META BUSINESS CANVA LANGUAGES ENGLISH TAGALOG ILONGGO BISAYA ILOCANO Worked as a service provider for 3 months by assisting marginalized community to utilize the grant given by the Government Created a detailed work plan for the implementation of the Sustainable Livelihood Program in the 6 barangays of Lebak, Sultan Kudarat, Philippines Education Bachelor's Degree in Marketing Management and Business Administration NOTRE DAME OF MARBEL UNIVERSITY Koronadal City - Philippines- Studied sales management, brand, distribution, e-commerce, franchising, retailing, information technology, and corporate social responsibility. Member of Junior Philippine Marketing Association Seminars Dayon 2021 (Technical Training) November 2021 Discussed processes on procurement, financial subproject implementation and request for fund release. Also reviewed the government forms needed for the projects. Virtual Rollout Training September 2021 Initial training and introduction of the program implementation and organization of different community. Also discussed the roles and functions of each sectors in implementation of the projects. Bancassurance Excellence Sales April 2019 A training for honing of communication and persuasive skill set for insurances and investments Marketing the Brand You November 2015 Seminar for marketing students in order to know the value of oneself by gaining achievements and targets System Analysis Program (SAP Business One) March 2015 A basic training for creating reports and layouts for SAP Business One and understanding the data structure for reporting. Digital Marketing and Emerging Markets June 2014 The digital marketing platforms earn effective integration with the different social media networking platforms for effectively responding to customer queries and issues