Julienne Tan
CUSTOMER SERVICE EXPERT
PROFILE
CORPORATE EXPERIENCE
I am a 30-year old mom of 1 boy and 1 girl who's
Email Support and Subject Matter Expert
looking for a home-based job, armed with 11 years
IBEX Global Phils.| April 20, 2015 - December 28, 2018
of customer service and administrative
- Answered concerns of customers using a ride-sharing app thru email
experience.
- Assisted other email support associates with their questions regarding
ACCOMPLISHMENTS
- Service Champion for World Class Customer
Service (2009)
- Highest Quality Performance Average (2009)
assisting the customers
- Helped with creating trackers and resource materials using google docs
and sheets
Senior Operations Representative
Capital One Phils. | September 1, 2014 - March 12, 2015
- Quality Top Performer (2012)
- Very Important Performer
VIP (2017)
- Answered calls from possible customers who want or are inquiring about
credit card applications
CONTACT DETAILS
Mobile:-
Email:-Facebook: @juliennedelacruztan
Address: 182 Disyembre St. Purok 2 Silverio
Customer Support, Subject Matter Expert, and Quality
Analyst Intern
EXL Service Phils. | November 7, 2011 - August 29, 2014
- Answered concerns of customers who need roadside assistance thru phone
- Assisted other customer support associates with their questions regarding
assisting the customers
Compd. San Isidro Parañaque City
-Evaluate recorded calls based on standards set by the clients
- Sent weekly and monthly reports regarding audited calls
CERTIFICATIONS
- Versant
- Berlitz
-Helped with analyzing trends on quality scores, and provided coaching
and training materials
Hotel Reservationist and Customer Support
Teleperformance Inc. | April 4, 2011 - October 28, 2011
- Helped customers with their inquiry and request for hotel booking
SKILLS
- Customer Service
- Administrative
- Report making thru google docs, google sheets,
- Was transferred to another account and helped with customers with their
billing and other concern regarding their Telco subscription
Billing Expert
SPI Global Phils. | November 28, 2007 - March 9, 2011
and MS Office
- Assisted businesses with their questions and concerns regarding their
- Email management
billing, both thru phone and email
-Sent electronic invoices to businesses
