Julien Khoury

JULIEN EL KHOURY (1986) Daroun – Harissa - Lebanon ·--· Linkedin - Profile Possess several years of experience in Corporate account management & sales positions, with the ability to comfortably work under pressure in a fast paced organization. Looking for a senior corporate account manager position with a reputable company, to provide adequate services and positive input. EXPERIENCE AUGUST 2016 – PRESENT CORPORATE ACCOUNT MANAGER, IDM (INTERNET SERVICE PROVIDER) • Initiate, develop, coordinate and implement strategies to maintain and/or expand sales; search of sales leads and prospects and penetrate new markets • Prepare a plan for each account to identify what and how short and long term needs may be met. • Provide competitive and consistent pricing on all completed prospect proposals/offers • Maintain all pricing records and take corrective measures to ensure global consistency • Provide reports on the budget and sales activity for a given period of time. • Interface with customers to understand their overall objectives and requirements. • Contact customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback; maintain high levels of customers satisfaction • Ensure that sales, project management and contracts, engineering, network operations and network management provide proper post implementation support to assigned accounts / customers, and take appropriate corrective measures where and when necessary • Serve as a point of escalation for issues or activities that the customer encounters during product/service utilization. • Expedite the resolution of customer problems/complaints. • Prepare and conduct technical/product/service presentations and demonstrations. • Create and conduct proposals/offers and RFP responses • Create/review project/contract terms and conditions; customize particular dealings where and when necessary • Meets monthly and/or yearly sales objectives JULY 2013 – AUGUST 2016 CORPORATE SALES, PROCOM (IT) BRAVENET (ISP) • Researching and identifying sales opportunity, generating leads, target identification and classification by potential and product. • Market penetration, reaching out to new customers and making presentations or pitches outlining the benefits of product/ services. • Understanding the client requirements and then customizing the product / services as per their needs. • Maintaining relationship with all potential and existing clients • Ensuring proper servicing and after sales support to clients • Data reporting to management and gathering market intelligence JUNE 2011 – JUNE 2013 OUTDOOR SALES EXECUTIVE, KRIKORIAN SAL (FRAGRANCES & COSMETICS) • Work with direct clients to sell the products. • Evaluate, present and negotiate business opportunities. • Outdoor presentations to companies and medium businesses. • Meet clients and build relationships for sales. • Visiting Clients continuously for promoting new items or offers. • Liaise with all levels in the customer organization as required. • Achieve or exceed the allocated sales target. • Manage accurate and timely market information related to opportunities, competition, changing trends and feed it back to Sales Director. • Keeping management informed by submitting daily activity reports to the Head of Department. • Placing Clients orders on the system on a daily basis. • Follow up clients’ orders and account payments after sale. APRIL 2006 – MAY 2011 BRANCH MANAGER / KEY TRAINER, DUNKIN DONUTS LEBANON • Carrying responsibility for all aspects of store operations including labor management, daily operations, and customer care. • Hiring and training associates, creating work schedules, delegating work, and evaluating employee performance. • Regulate daily operations, managers file paperwork, analyze weekly sales numbers, order supplies and inventory control • Customer care duties include greeting customers, providing prompt and helpful services, and handling customer complaints in a professional manner. Ensuring employees provide except customer care, as well. • Key trainer duty (10 branches) includes new recruits orientation, operational trainings, group trainings and final assessment. EDUCATION 2013 BACHELOR DEGREE IN BUSINESS ADMINSTRATION & SYSTEMS, AOU 2004 BACCALAURIATE IN LITTERATURE AND HUMANITIES, APOTRES - JOUNIEH 2 SKILLS • • • • • • Strong Interpersonal skill with all business contacts Friendly & Diplomatic (Can relate to a wide range of people) Organization, prioritization, Multitasking Common sense and logical thinking • • • Excellent written & verbal communication Good negotiation skills and identifying clients’ commercial stance Ability to generate ideas Good administrative skills Excellent in IT & Computer skills • • • Presentations & Training Techniques Hygiene & General safety Fire Safety TRAININGS & SEMINARS • • • • Communication & Conflict resolution Leadership & Decision making Guest Experience Labor Law, Policies & Procedures OTHER LANGUAGES • • English: Witten (Excellent), Spoken (Very Good) French: Written (Fair), Spoken (Fair) REFERENCES • • • • Dunkin Donuts: 01/511090 – No specific person Krikorian SAL: Business closed – Lost Contact Procom & Bravenet: 03/372747 Mr. Tony Harb (GM / Owner) IDM: Current employer (Not to be contacted) 3