Juliel Stroh

JULIEL STROH GENERAL/ ADMIN VIRTUAL ASSISTANT I am a reliable Virtual Assistant with a strong background in customer service and administrative support. My goal is to help businesses provide exceptional and smooth experiences for their clients. I manage communications, organize daily tasks, and streamline operations to keep everything on track. Work Experience Education - 2016 - 2020 Guest Experience Expert/ V.A Windy City Massage Bachelors Degree in Psychology Mondrian Aura College Manage and respond to emails, messages and clients inquiries promptly and professionally Answer phone calls, schedule appointments, organize calendars and coordinate meetings Create and maintain spreadsheets, reports and databases Provide excellent customer service through chat, email or phone support Assisting with payroll and billing Certificate and Training TESOL (Teaching of English to Speaker of other Languages Certification 2021 Psychological First Aid Kit Mondrian Aura College 2019 - Health Care Representative Teleperformance Inc Provide accurate information regarding healthcare services, insurance coverage, and billing procedure Assist patients with appointments scheduling, medical record requests and follow ups Process insurance claims, verify patients eligibility, and resolve billing concerns Maintain patient confidentiality and comply with HIPAA and other healthcare regulations Collaborate with doctors, nurses, and administrative staff to ensure efficient service delivery Skills Digital Strategy Microsoft Office Social Media Management Content Marketing Data Entry Email Management Google Workspace Calendar Management Phone Handling - English as a Second Language Teacher Talk915 Inc. Used communicative and learning methods to encourage fluency and real life language use Designed and implemented engaging ESL tasks to develop students' speaking, learning, reading, and writing skills. Integrated multimedia and interactive activities to enhance learner engagement and participation Assesed students performance through formative and summative ESL tasks to track progress and provide feedback - Subic Bay Broadcasting Inc. Radio Host Host live radio show Hosts live or recorded radio shows, podcasts, or segments. Engages listeners through entertaining, informative, and interactive content. Conducts interviews with guests, artists, and experts. Reads news, weather, traffic, or entertainment updates on air. Operates broadcasting equipment and ensures smooth technical flow during shows. Prepares show scripts, playlists, and discussion topics. Promotes upcoming programs, contests, or station events. Manages social media interactions and listener feedback. Adheres to station policies, timing, and broadcasting regulations. Collaborates with producers, sound engineers, and marketing teams.