Julie Paz Paculba

I am a licensed pharmacist and business owner in the Philippines, managing my own community pharmacy while also working as a freelance Customer Support Specialist for global eCommerce brands.

With a strong foundation in healthcare and entrepreneurship, I bring a unique blend of people-centered service, operational management, and customer support expertise. My eCommerce support background includes handling orders, returns, and customer inquiries through platforms like Shopify, Zendesk, Gorgias, and Freshdesk. At the same time, running my own pharmacy has equipped me with skills in business operations, inventory management, and customer relationship building.

I thrive in roles that require both empathy and efficiency — ensuring that customers feel valued while business goals are consistently met. Whether it’s supporting a fashion brand online or serving patients in my pharmacy, I focus on creating smooth experiences and long-term trust.

💡 If you’re looking for a customer support professional who understands both eCommerce workflows and the discipline of healthcare practice and business ownership, you've found the right person!

🌍 Open to remote and international opportunities in eCommerce customer service, customer support, and online retail operations, as well as pharmacy-related roles, including visa-sponsored positions.