OYONG OCHUA JULIE
Telemarketing | Administrative Assistant | Customer Support
- |- Abuja, Nigeria |www.linkedin.com/in/julie-oyong
Professional Summary
Skilled Virtual Assistant with 3 years of proven experience in Telemarketing, Administrative Support,
customer service. Adept at helping businesses stay organized, keep customers happy and save time.
Experienced in handling outbound and inbound calling, lead identification and prospecting, objection
handling and booking appointments. Demonstrates exceptional communication, organizational abilities,
and a proactive approach to meeting client needs. Dedicated to delivering results and maintaining high
standards of service in dynamic, deadline-driven environments.
Work Experience
Sun Biodiesel
Administrative/Telemarketing Virtual Assistant
December 2024 – April 2025
Remote
Key Deliverables:
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Manage and maintain accurate records of leads, opportunities, and client interactions to
support the Sales Manager.
Coordinate prospect outreach, including cold calling, to qualify leads and schedule
meetings efficiently.
Ensure CRM accuracy by regularly updating and maintaining client and sales activity
records.
Proactively track and manage the Sales Manager’s schedule, setting reminders for
upcoming events and key follow-ups.
Provide administrative and sales support as needed to optimize team productivity and
efficiency.
AutoGirl
Customer Support Representative
June 2024 - November 2024
Remote
Key Deliverables:
• Efficiently managed an average of 150 customer inquiries and complaints
• Identified and assessed customer needs, coordinating with the Operations Manager to
fulfil requests, leveraging Zoho CRM for seamless communication and tracking.
• Handled a high volume of inbound calls and customer messages, utilizing customer
support guidelines and Zoho CRM to ensure consistent and accurate responses.
• Proactively anticipated customer needs, following up with returning clients to offer reorders
or additional services, enhancing customer loyalty and retention.
• Generated and prepared detailed daily reports on product and customer interactions, using
data from Zoho CRM for analysis and discussion in weekly staff meetings, while also
creating invoices in Zoho Books as part of core duties
Dubiss Forex Academy
Administrative Assistant & Customer Service Representative
Feb 2023 – March 2024
Enugu, Enugu State
Key Deliverables:
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Assisted in day-to-day operational tasks, including preparing reports, tracking client data, and
managing internal communications.
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Supported the team in ensuring smooth daily operations, effectively managing time-sensitive
tasks and priorities.
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Played a key role in problem-solving by addressing customer concerns, identifying efficient
solutions, and collaborating with team members to improve processes.
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Provided top-tier administrative and customer support, handling a variety of tasks such
as managing schedules, coordinating meetings, and maintaining essential documents
with strict
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Responded to client inquiries and resolved customer issues promptly, ensuring a positive
experience and maintaining client trust.
Skills
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Communication skills
Attention to details
Confidentiality
Empathy
Persuasiveness
Objection handling
Lead generation
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Time management
Multitasking
Organizational Skills
Collaboration
Resilient
Active Listening
Appointment Setting
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Adaptability
Problem-Solving
Critical Thinking
Self-Motivated
Proactive
Task prioritization
Cold Calling
Technical Skills
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Office Software: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
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Communication Tools: Zoom, Slack, Microsoft Teams, Google Meet
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Customer Relationship Management (CRM): Zoho, HubSpot, Zendesk, Intercom,
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Lead Generation software: Apollo, Lemlist, pipedrive, Hunter.io, Snov, LinkedIn
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Project Management Tools: Trello, Asana, Clickup, Jira, Project Libre, Basecamp
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Appointment Setting Software: Clockify, Picktime, Calendly, Setmore, Acuity Scheduling,
YouCanBookMe, Doodle
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Design tools: Canva, Figma, Photoshop, Illustrator
Education
B.Tech Information Technology
Federal University of Technology, Owerri, Imo state
2021
References
Available upon request.
