Julie Luisa Uy

Julie Luisa Uy Virtual Assistant-julie_uy09@ya hoo.com - Eagle St. Tuguegarao, Cagayan Valley, 3500 EDUCATION SAINT LOUIS UNIVERSITY OF TUGUEGARAO Bachelor of Science Electronics and Communication Engineering (2007) CAREER OBJECTIVE Efficient professional with 4 years’ experience and proven knowledge of executive and customer needs assessment, satisfaction and service. Aiming to leverage my skills to successfully fill the VirtualAssistant role at your company. Experience VIRTUAL ASSISTANT -DIGITAL MARKETING InspireDigitalMarketing April 2019 – Present (Part-time)  Manage appointments and calendar booked meetungs wut new and existing clients  Organized and maintained online company files and CRM ;  Facebook Media Buyer  Manage Social Media platforms and Outreach  ADDITIONAL SKILLS Admin Assistant Computer software savvy Experience with CRM (customer relationship management) software Motivated by problem solving Independent worker Works well with deadlines Collaborative and efficient Research Project and Email Management Transcriber Google Suite Trello Problem solving Video Editor/Transcriber SwitchFoxCo Feb 2021 – April 2021  Trim film segments to specified lengths, and reassemble segments in sequences that present stories with maximum effect.  Review assembled films or edited videotapes on screens or monitors to determine if corrections are necessary. CUSTOMER SERVICE MANAGER Jan 2018 - July 2021  Headed a team of 14 highly skilled representatives - Actively monitor and proactively address any online listing issues impacting business.  Multitasks while providing service and resolving issues Created templates and trackers to help understand issues from both the customers, suppliers and management REAL TIME ANALYST Teleperformance, Baguio, Benguet / Jan 2011 - Jan 2018  Monitors real time the call volume and staffing so as to determine and meet the forecasted numbers. Handles agents and operations' inquiries and complaints.  Manages a high-volume workload within a deadline-driven environment. Solid analytical and quantitative skills which aids in offering effective and workable solutions - Process and sends daily reports like Schedule adherence, attendance logs and EOD reports needed by managers and clients.