Julie Del Rosario

JULIE DEL ROSARIO CUSTOMER SERVICE AGENT Prk 4 bangkusay, Angeles city -- CAREER OVERVIEW Highly skilled, detail-oriented professional with persuasive communication skills and a problem-solving attitude. Experienced as a customer service representative with the ability to develop meaningful relationships with consumers over the phone or email. EDUCATION Computer Programming Sagay city Neg Occ SKILLS Basic computer literacy skills great patience and adaptable Strategic planning and scheduling skills Time-management skills Verbal and written communication skills REFERENCE Kayceelin Francisco Team Manager | ALORICA-- EXPERIENCE CSR IQOR | FEB 2017-Jan 2018 As a customer service representative for an online shopping site, my primary responsibility is to provide assistance to customers with any concerns they may have, including issues related to received products, overcharges, refunds, and inquiries regarding items they wish to order. CSR/ TSR ALORICA | Nov 2018 - March 2023 As a technical support representative for a UPS website, my role is to provide assistance to customers who encounter issues with the website. This includes helping them navigate error messages, processing single and batch shipments through the UPS site, tracking their packages online, and providing additional information about their incoming packages.