JULIE BRENMAN-| - | Sharon, MA | linkedin.com/in/julie-brenman-mba/
HEALTHCARE LEADER | PRACTICE MANAGEMENT EXPERT | STRATEGIC BUSINESS PARTNER
Professional with over ten years of experience, leading healthcare operations, multi-specialty service line
management, and strategic business development. Experience in academic, community and private practice.
Green Belt Lean Six Sigma. Epic User
Process Improvement | Administrative Team Leadership | Ambulatory Operations| Project Management
PROFESSIONAL EXPERIENCE
BOSTON ORTHOPAEDIC AND SPINE, Waltham, MA.
2022 – 2023
Director of Operations
Reporting to the CEO of 100-person company. Multi-site Management. Directed operations, business
development, marketing, compliance and professional development. Charged with the professional
development of the managers’ leadership team. Restructuring-role eliminated November 2023.
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Professional Development: Created and implemented a ‘Leadership Development Program’ based upon
MGMA best practices. Launched an employee recognition initiative; encouraged senior management to
routinely acknowledge staff contributions and success.
Operations Leadership: Outsourced medical records requests to external vendor which improved
customer service freeing up staff time to focus on patient care related activities. Saved $6K/month on
prior authorization services by contracting with a new company.
New Business Development: Revamped website to build SEO and to attract new patients; Visited PCP
offices to establish and enhance referral relationships; Hired a new orthopedic marketing firm to develop
a market differentiation strategy. Opened orthopedic express service.
LONGWOOD ORTHOPEDIC ASSOCIATES, Chestnut Hill, MA.
2021 – 2022
Executive Director
Led a team of 21 staff and directed practice operations, human resources and finances. Closed Summer 2022.
Modernized Financial Operations and Instituted Appropriate Policies, Practices, and Controls
• Ensured accurate capture, recording, and reporting of accounts by outsourcing bookkeeping.
• Recovered outstanding aged receivables by engaging outside billing company. Instituted new policies
and workflows to ensure ongoing best practices in revenue cycle operations.
• Re-introduced and enhanced physician-specific profit and loss statements.
Created Environment Supportive of Professional Development and Instituted Standard Human Resources
Practices
• Created employee handbook, job descriptions, and established the practice of annual employee
evaluations.
• Improved communications with and between staff, engaged and recognized staff, and actively sought
input and feedback fostering a new level of trust and an increase in staff morale and retention.
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PARTNERS IN HEALTH (PIH), Boston, MA.
2020 – 2021
Supervisor, Community Tracing Collaborative (CTC)
Led a virtual 27-person telephonic team of Contact Tracers and Case Investigators following-up on individuals
diagnosed with COVID-19. Ensured quality service delivery; monitored performance metrics; conducted
training and provided ongoing guidance to staff. Temporary role for COVID-19 Pandemic
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Staff Engagement: Ensured staff satisfaction and retention by creating an environment focused on
staff engagement, development, and recognition in a high pressure and changing landscape.
Effective Onboarding: Developed orientation program to support successful onboarding of new staff;
program included a “buddy system” providing hands-on mentorship.
NEWTON WELLESLEY DERMATOLOGY ASSOCIATES, Wellesley, MA.
2017 – 2019
Practice Manager
Directed practice operations and finance with a focus on growth in patient volumes and improvement in
patient satisfaction.
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Service and Revenue Expansion: Expanded dermatology service line with Mohs Surgery bringing in $280K
in revenue over nine months.
Marketing: Instituted annual “thank you” cards to referring primary care practices to solidify referral
relationships.
PRIME HEALTHCARE: LANDMARK MEDICAL CENTER, Woonsocket, RI.
2012 – 2016
Practice Manager
Directed operations, business development, and finance for the employed physician practices totaling 20
MDs/APPs and 20 staff across eleven locations in: Primary Care, OBGYN, Orthopedics, Pediatrics,
Hematology/Oncology, Inpatient Psychiatry, Pulmonary, General and Vascular Surgery. Developed the budget,
provider KPI’s and P&L reporting.
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Strategy & Business Development: Developed and implemented a growth strategy for primary care
and women’s health. Recruited physicians, spearheaded advertising and community outreach.
Practice Openings: Opened eight new practices; on-boarded fifteen new practitioners and staff; Built
out facilities.
Performance Reporting: Developed and improved productivity, KPI’s, and P&L statements for physicians.
Efforts resulted in expanded use of PAs to increase physician productivity as well as patient access.
EHR Implementation: Implemented eClinicalWorks E.H.R.; implemented common administrative and
documentation standards across practices and developed training schedules with vendor.
Meaningful Use: Identified MU metrics with physicians; educated physicians and practice staff on
importance of metrics and how to document to meet CMS requirements.
FORMER EMPLOYERS
PROVIDENCE COMMUNITY HEALTH CENTER (PCHC) – Medical Practice Improvement Coach
NEW ENGLAND HEMATOLOGY ONCOLOGY ASSOCIATES – Operations Manager
MASSACHUSETTS GENERAL HOSPITAL (MGH) – Administrative Mgr. Orthopedics; Ops. Mgr.
Cardiology
EDUCATION
Boston University, Questrom School of Business, Boston, MA Master of Business Administration (MBA)
Brandeis University, Waltham, MA Bachelor of Arts (BA), Political Science
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