Julie Anne Solis

Julie Anne Solis PROFESSIONAL EXPERIENCE Virtual Assistant with 9 yrs experience of different roles in the industry that includes customer service to different line of business, a bank associate, and a property specialist for short and long-term rentals across the US. A team player who is efficient, productive and always willing to learn new skill and knowledge. --1015 B Roxas St Balic Balic Sampaloc, Manila SKILLS EDUCATION University of the East Bachelor of Science in Banking and Finance 2006 - 2010 WORK EXPERIENCE Above average in both written, and spoken English communication November Dwell (Executive Assistant Real Estate and Operations Management) Can work independently or January 2025 to August 2025 with a team Commitment in delivering quality results Can work under pressure AREAS OF EXPERTISE Guest Communications Property Management Email Support Phone Support Social Media Marketing Customer Service Data Entry Administrative Tasks Lead Sourcing TOOLS Google Products (Sheets, Docs, Calendar Hostaway, Guesty, Furnished Finder Breezeway, Innago, Turno Trello, CickUp, Asana Canva Pricelabs, Relay, Quickbooks Microsoft Office tools Performing daily tasks, email and calendar management Responding to tenant leads through the booking platforms, processing booking and maintenance requests Communicating and sourcing maintenance, cleaners, handyman and utilities personnel Managing bookings, lease renewal, tenant applications via . nnago, Hospitable and direct booking website Handling expenses through Relay, processing Mortgage . payments, processing payment invoices Fit Body Boot Camp (Virtual Assistant) November 2022 - January 2025 Handling the client’s daily business and personal calendar and emails Reaching out to potential leads to book a call with the client to sign up for gym membership Communicating with gym coaches for other admin tasks Responding to members’ messages through Hostaway and social media platforms, updating members’ payment details Responding to inquiries of interested leads about the fitness program Blink Data Services (Virtual Assistant Property Specialist) June 2018 - October 2022 Handling guest communication through email, text and inbound/outbound calls for inquiries, questions, concerns, welcome messages, checkout reminders and complains Processing administrative and back-end tasks such as keeping track of the listings in Airbnb, communicating with the onshore team such as the management, cleaners and maintenance team Creating Airbnb listings for new properties Communicating with the support team of the the platforms used for the listed properties to resolve escalated issues/concerns by the guests Processing bookings in Airbnb, Booking.com, and other booking platforms Handling lease agreements, renewals and check in and check out process, and common concerns like access issues and other minor property issues Concentrix ( Collections Specialist Westpac Australian account) Processing Appropriations of a certain amount of money or the sum of its past due to the accounts with arrears Creating letters for collections of past due to be sent to the bank account holders Handling and updating accounts to their designated process if still in past due or if existing balance has been zeroed out Coding accounts to their respective categories