Julie Anne N. Dindin

Curriculum Vitae Julie Anne N. Dindin Real Estate Virtual Assistant Shopify Virtual Assistant Social Media Manager "From real estate to e-commerce—efficiency at every step." Objective: Delivering organized support, creative Shopify solutions, and engaging social media campaigns to help brands flourish online and offline. Mission: Providing precision-driven support, optimized e-commerce solutions, and engaging content that inspire growth and customer loyalty. Goal: To empower businesses with streamlined support, thriving e-commerce stores, and engaged online audiences that fuel long-term growth. Profile: Results-driven Virtual Assistant and Customer Support Professional with over 10 years of experience in real estate, mortgage operations, eCommerce, and online education. Currently serving a California-based mortgage company, I provide loan processing, transaction coordination, and pipeline management using LendingPad and MloFlo, along with calendar and email management through Google Workspace and Microsoft Outlook. I also support marketing initiatives, realtor recruitment, and client communications to help drive business growth. With a strong background in cold calling, lead generation, product listing, and online ESL teaching, I bring a well-rounded skill set in communication, sales support, and content creation. I have handson experience managing eCommerce stores on Shopify and eBay, creating marketing visuals through Canva, and handling social media management on Instagram and Facebook. Additionally, I utilize Klaviyo for email marketing, Gorgias and Zendesk for customer support and ticket management. Detail-oriented, reliable, and proactive, I help businesses streamline operations, enhance customer experience, and achieve consistent growth in remote work environments. Work Experience Real Estate Virtual Assistant – The Mortgage Pros Funding, Inc., California November 2022 – August 10, 2025 The Mortgage Pros Funding, Inc. is a trusted mortgage lender with four offices across Southern California, working with some of the largest government-insured lenders in the country. In my role, I provide essential administrative, marketing, and operational support to help the team streamline processes, improve client relations, and drive business growth. Key Responsibilities: Prospect and recruit realtors and loan officers to expand the company’s network. Design and create professional flyers for open houses, new listings, and funded transactions. Manage email communications through Outlook, responding promptly to clients, realtors, loan officers, escrow, and lenders. Organize and maintain the team’s calendar using Calendly, scheduling appointments and key meetings. Serve as a loan processor and transaction coordinator, ensuring all documents are complete, accurate, and submitted on time. Update and monitor loan pipelines using LendingPad and MloFlo, tracking new leads and progress. Maintain accurate records and reports in Excel for tracking files and deadlines. Conduct Zoom calls for client follow-ups, internal coordination, and appointment setting. Spiiker English – Part-Time Online English Tutor June 2022 – November 2022 Spiiker English is a well-established online ESL company based in China, specializing in one-on-one audio classes for both kids and adults. The company provides high-quality, 20-minute sessions designed to maximize learning efficiency and convenience. Using Skype and company-provided materials, I delivered engaging lessons that developed students’ speaking, listening, and comprehension skills. Classes were conducted between 7 PM – 11 PM Beijing time, catering to a variety of learning levels and age groups. Key Responsibilities: Conducted one-on-one audio English lessons for children and adults, focusing on speaking fluency, pronunciation, and vocabulary. Utilized company-provided materials to deliver interactive and goal-oriented lessons. Assessed student performance and provided constructive feedback to support progress. Adapted teaching style to match each student’s language proficiency and learning pace. Maintained a professional and friendly learning environment to encourage student confidence. Ensured punctuality and consistency in all scheduled classes between 7 PM – 11 PM Beijing time. Work Experience eBay – Product Lister - hotnesstoys December 2021 – June 2022 Hotnesstoys specializes in high-quality stuffed toys, offering a curated collection of plush items that appeal to collectors and children alike. Key responsibilities: Create optimized eBay product listings for stuffed toys, including clear titles, informative descriptions, accurate item specifics, and high-conversion imagery guidelines. Conduct keyword research and implement eBay SEO best practices (titles, item specifics, bullet points) to improve search ranking and visibility. Write persuasive, customer-centric descriptions that emphasize safety, materials, size, care instructions, and play value to increase buyer confidence. Upload and organize product data, including pricing, quantity, shipping options, handling times, and return policies to align with store standards. Shopify – Product Lister - The Brick Buddy April 2020 – December 2021 As a Shopify product lister and content writer, I specialized in creating engaging and informative product listings that grab the attention of online shoppers. With my skills in online search and my deep knowledge of Shopify's platform, I effectively described products to showcase their features, benefits, and unique selling points. Key responsibilities: Wrote persuasive product descriptions that translate technical specs into relatable consumer benefits. Created and organized high-quality imagery, thumbnails, and gallery assets to enhance visual storytelling. Implemented consistent cataloging standards and tagging (collections, vendors, product types) for streamlined inventory management. Monitored and updated listings for accuracy, pricing, stock status, and variant configurations. Analyzed performance metrics (views, add-to-c cart, conversion rates) to iteratively optimize listings. Cold Caller | PhoneBeasts, Bulacan, Philippines (Home-based) June 2019 – December 2020 Dynamic telemarketing professional with proven ability to communicate clearly, negotiate effectively, and maintain a pleasant, professional phone presence to drive real estate leads. Key Responsibilities: Conduct high-volume cold calls to homeowners and property owners to generate qualified real estate leads. Articulate value propositions succinctly and adapt messaging to individual prospects to maximize engagement. Qualify prospects through targeted discovery questions, assessing readiness, budget, timing, and decision criteria. Build rapport quickly, overcome objections, and guide conversations toward next steps (appointments, property valuations, or referrals). Maintain accurate, timely CRM records of call outcomes, leads, and follow-up tasks; track KPIs such as call volume, conversion rate, and appointment set rate. Work Experience Online ESL Tutor at RareJob November 2018 – December 2019 | Bulacan, Philippines (WFH) Experienced online ESL tutor with a proven track record of delivering engaging lessons to Japanese learners. Strong communication, reliability, and commitment to creating a positive remote learning experience. Key responsibilities: Deliver high-quality, engaging English lessons to Japanese-speaking learners via online teaching platforms. Conduct needs-based lesson planning, aligning with Established RareJob curriculum and learner goals. Foster a positive, supportive classroom atmosphere to boost student confidence and motivation. Employ communicative teaching methods, corrective feedback, and scaffolding to promote language acquisition. Track and document student progress, attendance, and outcomes in the company LMS. Customize activities and materials to accommodate varied proficiency levels, ages, and learning styles. Manage a reliable online presence by adhering to schedule, minimizing tardiness, and ensuring stable connectivity. Communicate effectively with students and, when needed, with parents or guardians regarding progress and next steps. Collaborate with RareJob support and fellow tutors to share best practices and resources. CSR at SPI Global, Negros Oriental, Philippines April 2014 – April 2017 Customer Service Representative responsible for delivering accurate product and service information, answering inquiries, and resolving issues across customer accounts with professionalism and efficiency. Acted as a frontline liaison across multiple channels (phone, email, chat), ensuring data integrity in CRM systems, and collaborating with cross-functional teams to achieve first-contact resolution and high customer satisfaction. Key responsibilities Acted as the primary point of contact for customers, providing accurate information on products and services and guiding them through solutions. Work Experience Continued... Resolved customer inquiries and issues via multiple channels (phone, email, chat) with a focus on first-contact resolution. Documented and updated customer records, interactions, and outcomes in the CRM system to ensure data integrity. Collaborated with cross-functional teams (sales, billing, technical support) to escalate and resolve complex problems. Identified and flagged recurring issues, contributing to process improvements and knowledge base updates. Ensured adherence to service level agreements (SLAs) and quality metrics to maintain high customer satisfaction. Demonstrated empathy and active listening to understand customer needs and provide appropriate recommendations. Maintained a professional, courteous communication style aligned with SPI Global’s standards and policies. Contributed to coaching and mentoring of new CSR teammates by sharing best practices and resources (as applicable). Leadership, Training, and Supervisory Experience Assistant Team Leader / Officer in Charge (OIC) Promoted to Assistant Team Leader and served as Officer in Charge for the team in times when the Team Leader was absent. Coordinated daily operations, managed workload distribution, and ensured service levels were met in the Team’s absence. New Hire Training and Mentoring Trained newbies on PLDT products (telco), delivering product knowledge, customer handling techniques, and system navigation to accelerate ramp time. Team Lead Training Attended training for team leadership, applying learned leadership and coaching strategies to day-to-day team management and performance improvement. Supervisory Communications Accepted supervisory calls and provided guidance on escalated customer issues, ensuring effective resolution and adherence to quality standards. Work Experience CSR at Qualfon, Negros Oriental, Philippines March 2013 – April 2014 Straight Talk is a no-contract, prepaid cell phone plan and one of the most affordable prepaid carriers. The service operates by leveraging existing cell towers from partner networks to keep prices low. Key responsibilities: Serve as a first point of contact for Straight Talk customers, delivering courteous, solution-focused support across multiple channels (phone, chat, email, and social media). Resolve inbound inquiries and issues related to account management, billing, plan features, device compatibility, and service limitations with timeliness and accuracy. Troubleshoot technical concerns, guide customers through self-service options, and escalate complex problems to appropriate teams when necessary. Provide clear product and service recommendations tailored to the customer’s needs, including plan changes, add-ons, device purchases, and compatibility requirements. Maintain and update customer records diligently, ensuring data integrity, privacy compliance, and accurate ticketing for follow-up. Monitor and follow up on open cases to ensure timely resolution and high customer satisfaction scores. Identify opportunities to improve the customer experience by reporting trends, recurring issues, and potential process enhancements to leadership. Adhere to quality assurance standards and escalation protocols to ensure consistent service delivery and compliance with company policies. Collaborate with cross-functional teams (billing, technical support, product, and CRM) to resolve issues efficiently and communicate status updates to customers. CSR at Ascetic Corporation, Mandaluyong City, Philippines March 2012 – October 2012 Call center outsourcing involves partnering with a dedicated team of agents who operate remotely from your main office. This model helps your business stay focused on core competencies while ensuring responsive, high-quality customer support. In the health insurance sector, the CSR role centers on delivering empathetic, accurate service to policyholders and prospective customers, guiding them through their inquiries and requests with professionalism and integrity. Key Responsibilities: Respond to Inquiries: Provide prompt, accurate information about health insurance plans, coverage options, premiums, network providers, and policy terms; identify customer needs and offer appropriate solutions. Handle Claims: Assist policyholders with claim submissions, status checks, documentation requirements, and timelines; coordinate with internal teams to resolve discrepancies. Enrolment Assistance: Guide customers through new enrollments, policy changes, beneficiary updates, and eligibility verification; ensure data accuracy and compliance. Education Bachelor of Science in Nursing at Our Lady of Fatima University Quezon City Philippines - June 2000 – October 2003 Associate Degree Secondary at San Roque National High School Bulacan Philippines June 1996 -- March 2003 Trainings TRAININGS YEAR Mlolfo 2022 Lending Pad 2022 eBay Product Listing 2019 Shopify Store Creation 2019 Canva 2019 Shopify Store Creation 2019 Klaviyo 2019 Gorgias 2019 Bitriz24 Management 2019 Julie Anne N. Dindin-| (- | Bulacan, Philippines pg.7 Trainings TRAININGS YEAR ZenDesk Navigation 2019 ATT Telecommunications and Product Knowledge in Customer Service 2014 Verizon Telecommunications and Product Knowledge in Customer Service 2014 T-Mobile Telecommunications and Product Knowledge in Customer Service 2013 References Jynell Motilla YourVaBuddy - CEO / Owner Nelfa Nabong Real Estate Virtual Assistant The Mortgage Pros Funding Teresa Olivia Guerrero Ascetic Corporation Charmaine Santos AirBnb General Virtual Assistant Elle Singson Teleperformance Aira Estanislao General Virtual Assistant Primo RE SpiGlobal Dumaguete City, Philippines Bernadette Rivadinera Qualfon Ma. Chona De Guzman Relation with Native Americans Tessie Nazario AFP Medical Center Apple Manzana Real Estate Virtual Assistant Eddy Co VP in Operations TMPFI