Julie Anne Banaag
Efficient Admin Pro | Bilingual Spanish
Customer & Tech Support-
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Camarines Sur, Philippines
07/22/1995
She/Her/Hers
linkedin.com/in/juliebanaag
Profile
Dynamic and detail-oriented bilingual professional with extensive experience in administrative support,
customer care, and technical assistance. Fluent in both English and Spanish, eager to contribute my
skills as a Bilingual Administrative Assistant or Customer Care Support Specialist, I am excited to join a
team that values innovation and collaboration in enhancing customer experiences.
Professional Experience
Bilingual Administrative Assistant, Monge & Associates
As a Legal Administrative Assistant, we support attorneys and legal teams by
handling administrative tasks such as monitoring leads, organizing files,
preparing legal documents, conducting research, and assisting with client
documentation. We ensure the smooth functioning of the work flow, maintain
confidentiality, and contribute to the efficient operation of legal processes.
09/2023 – 03/2025
Atlanta, Georgia,
United States ·
Remote
Customer Care Support - Spanish Bilingual, HelloConnect Inc.
Worked for Hello Fresh Spain, my role was to assist customers with their
inquiries, orders, and concerns via multiple channels, ensuring a positive
experience. I provided product information, resolved issues, and handled
complaints swiftly and effectively, maintaining a high level of professionalism
and empathy.
01/2023 – 08/2023
Madrid, Spain
Technical Support Specialist, Cognizant Technology Solutions
Assisting customer's technical and account concerns, creation of ticket,
troubleshooting.
01/2022 – 12/2022
Taguig City,
Philippines
Video Streaming Consultant, Disney+
Handled technical and account concerns for Email/Chat/Calls for the
customers using the provided tools. Established and maintain rapport with
consumers and accurately reported all happenings on the email/chat/calls to
the respective supervisor/lead.
10/2019 – 12/2021
Bonifacio Global
City, Philippines
Technical Support Specialist, Google
Manage, maintain, and repair IT systems. Diagnosing and repairing faults,
resolving network issues, and installing and configuring hardware and software
for Google Home products.
06/2017 – 09/2019
Taguig City,
Philippines
Hilton Hotels, Reservations Specialist
Handle booking calls, provide information about rates and availability, and assist
with hotel, concierge, and meeting room reservations.
05/2014 – 02/2017
Legazpi City,
Philippines
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Education
Associate's Degree in Midwifery, Tanchuling College
2013 – 2015
Legazpi City,
Philippines
Skills
Social Media Moderation
Customer Service Support
Logistics Management
Administrative Management
Accounting/Billing
Technical Suuport Tier 1/2· Help Desk
CRM Tools
Organizational Skills
Data Management
Microsoft Office/GSuite
References
Available Upon Request
Certificates
Canva Basic Course
Level 3 Canva Basic Crash Course: Learning
fundamentals of Canva
Spanish Language Proficiency
Level 3 - Spanish Language Learning Certificate
English Proficiency
Certificate of C2 Native Level in English
Language
Declaration
I hereby declare that the information in this document is true and accurate.
Julie Anne Banaag
Philippines, 3/19/2025
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