Julie Anne Autentico

Julie Anne Autentico VIRTUAL ASSISTANT- Experienced virtual assistant skilled in providing comprehensive administrative support, managing calendars, scheduling appointments, handling customer inquiries, and ensuring efficient communication. Proven ability to streamline operations, optimize workflows, and enhance client satisfaction through diligent organixation and procative problems-solving. RELEVANT EXPERIENCE Inside Sales Agent \ Appointment Setter Stampstaff (formerly GVACO| August 2022 - August 2023 Conducted proactive outbound calls to prospective clients, engaging them in meaningful conversations to assess their real estate needs and preferences Skillfully qualified leads based on established criteria, ensuring alignment with company’s target market and service offerings. Developed and maintained a robust pipeline of leads, utilizing CRM Systems to track interactions, prioritize tasks and optimize follow-up strategies. Achieved appointment setting rate consistently, contributing to company’s overall success and market presence. RELEVANT EXPERIENCE CONT. Travel Consultant Teleperformance Philippines | December 2017- February 2020 Managed customer inquiries and issues related to travel bookings and reservations. provided exceptional customer service via phone and email platforms. Assisted clients in booking and resolving travel related problems such as flight changes, cancellations and itinerary adjustments. Handled complaints effectively and ensured prompt resolution to maintain customer satisfaction. Educated customers on company policies, travel regulations, and promotional offers. TOOLS PROFECIENT Zoom Skype Canva Google Workspace Microsoft Teams Trello Slack Discord Basecamp Dropbox Real Geeks Commissions Inc. KVcore Monday Ring Central Dialpad Avaya