Julie Ann Tuliao

Julie Ann Tuliao Professional Librarian Experienced Information professional. Enthusiastic about promoting life long learning education. Outgoing and reliable professional with flexible and collaborative approach. Consistently promotes exceptional customer service. -- WORK EXPERIENCE Noveleta, Philippines linkedin.com/in/tuliaojulieann SKILLS Librarian Divine Light Academy Customer Service 04/2019 – 03/2020 Bacoor, Cavite Management Skills Written and Oral Communication MS Office Adept Achievements/Tasks Created development plans for the library's collection. Basic Troubleshooting Facilitated Information Literacy Program for students of Junior High School and Senior HIgh School. Information Literacy Instruction Resourceful Administered survey for the library performance. Established rules, regulations and policies for the library. Spearheaded programs for the library clienteles, like reading activities and contests that enhanced student's love for reading & learning. Enhanced and implemented selective dissemination of information among the faculty members of the academy. Customer Experience Executive Teletech Customer Mgt 09/2017 – 03/2019 Cubao, Quezon City Achievements/Tasks Best Verbatim in QA calls for 3 consecutive months. Experienced being a POC of a team and connect with different Team Leads to explain the statuses of the team's agents attendance, cases and escalations. Handled telecommunication account and food delivery account. Assistant Librarian Manila Polo Club 06/2016 – 03/2017 A membership sports club Forbes Park, Makati Achievements/Tasks Assisted clients and members of the club in using the library facilities and services. Processednewly acquired materials in the library. Organized book collection in the library. Assisted in the daily operation of the library. Handled merchandise operation of the souvenir items of MPC as well as the inventory operation of the merchandise. EDUCATION Bachelors in Library and Information Science Philippine Normal University 06/2012 – 04/2016 INTERESTS Books Life long learning Self-help educational videos