JULIE ANN E. SEKINO
WhatsApp: -
SKILLS:
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Customer Service, Communication, Call/Chat/Email Support, Google Drive, Sheets, Calendar,
Microsoft Word & Excel, Zendesk, Airbnb, VRBO, Hospitable
PROFESSIONAL SUMMARY:
Customer Service Representative (communications) with 6+ years of experience handling calls, chat,
and email support. Skilled in resolving customer concerns and managing bookings.
WORK EXPERIENCE:
•
Freelancer (E-commerce VA & Short-Term Rentals)- Handled customer inquiries, bookings,
and order issues- Used Airbnb, VRBO, and Hospitable for guest management
•
Teletech Philippines (Lemonade Insurance & DoorDash)- Handled calls and emails using
Zendesk- Managed DoorDash and Lemonade insurance claims and customer concerns
•
Tech Mahindra- Handled postpaid plan concerns for telecom customers
•
Alorica Philippines (Amazon)- Provided customer and technical support via calls and chat
OBJECTIVE:
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To be part of your respected company where my skills and capabilities can be maximized
effectively in a position suited to my qualification.
EDUCATION:
BSBA Marketing Management (Undergraduate) - Technological Institute of the Philippines
