Julie Ann R. Basa

Julie Ann Basa Multi-Skilled VA About Me Hi there! I'm Julie Ann Basa, your go-to multi-skilled Virtual Assistant. I am a dedicated and versatile Virtual Assistant with valuable experience supporting business owners and professionals. I help ease their workload by assisting with social media management, graphic design, administrative tasks, data entry, lead generation, and customer support. My goal is to provide reliable support for my client so they can focus more on growing their business. Professional Experience: Virtual Assistant/Customer Support ALPENGLOW RENTALS (2024-Present) Managed guest communications and handled inquiries, reservations, and special requests across multiple platforms like Airbnb, VRBO and Booking.com Coordinated property bookings, performed data entry, managed calendars, and organized virtual files using rental management software. Processed guest feedback and reviews to support customer satisfaction and improve overall service quality. Personal Information --www.linkedin.com/in/julie-ann-basa858b44286 Education: Bachelor in Elementary Education POLYTECHNIC COLLEGE OF BOTOLAN Botolan Zambales, Philippines,- Associate In Computer Technology POLYTECHNIC COLLEGE OF BOTOLAN Botolan Zambales, Philippines,- - 2018 Top 5 Skills Administrative task Data Entry Lead Generation Customer Support SMM Customer Service Iconic Retreats -) Handled guest calls and inquiries with professionalism, providing accurate information and prompt assistance. Resolved guest issues efficiently to ensure satisfaction and maintain a positive hotel experience. Assisted with reservations, check-ins, and special requests to meet the guests need SMM Business Coach in Real Estate -) Created and implemented social media strategies, using engaging content and eye-catching graphics and wrote engaging copy to connect with the audience and keep the brand voice consistent. Customer Service Representative AM Virtual Sourcing International Inc. -) Made outbound calls to generate real estate leads, schedule property showings, and answer inquiries about listings and market conditions. Managed client information in the CRM, followed up with leads, and supported agents in building their client pipelines. Certifications