Julie Ann Niedo

JULIE ANN NIEDO General VA/CSR Phone: - E-mail:-Website: https://www.facebook.com/JulieAnnMNiedo Onlinejobs.ph Link: https://www.onlinejobs.ph/jobseekers/info/211515 Certificate of Recognitions: https://drive.google.com/open?id=1RWojsEJILK_b_v88dF3_WKrN20OWsWa3 PROFILE AND SKILLS I am a self-motivated individual with a very positive outlook on life. Looking to utilize my administrative and communication skills. In addition, I am also an expert in typing, customer service, graphics and designs, social media marketing, web research, data entry and multitasking. EXPERIENCE VIRTUAL ASSISTANT Onlinejob.ph/Independent Contractor General Virtual Professional – Marketing, Database Management, Admin SupportFeb 2015 – to Sept 20,2019 Creating a Marketing Write Ups Editing MLS Submit End Of Shift Report Create video’s for viewing purposes Managed several email accounts like Zendesk, Gmail, Outlook on a daily basis, ensuring excellent customer care for our clients. Managed CRM like Ontraport, Insightly, Kvcore, Salesforce Can re-write Blogs and newsletter using Mailchimp. Manage Social Media platforms using Sprout, Hootesuite, and many more Manage Flexmls, Top Producer (for Realty Business) Managed Asana and Trello EXPERIENCE VIRTUAL ASSISTANT 8 months Project Based at Turner Invest LLC Re-writing articles (Old Articles, Template and format provided by the Client) Audio Transcription Basic Social Media Marketing Responding to email Web Research Data Entry 4 months Project based at The Book Professor Sending messages to Linkedln (Template provided by the Client) 2 months Project based Personal Assistant for Mirriam Guennon Managing Social Media accounts of different clients via Hootsuite and Grams 2 months Project based at Marmalead Responding to Customer Inquiry via Groove Responding to Customer Inquiry via Facebook 2 months Project based at Local Impact Marketing Group Responding to Customer Inquiry via Gmail Responding to Customer Inquiry via Facebook Assigning Tasks to 5 Freelancers via Podio Checking and evaluating tasks given to each Posting Images and status messages via Facebook using Helpscout 2 months Project based Personal Assistant/Web Researcher for Dr. Nicolas Kimaz Data Entry Tasks (Updating our Google Shared files for any new leads contact information) Article Re-Writing (Old Articles, Template, and format provided by the Client) Web Research (Researching for any topic, leads, or information provided by the Client) Seasonal Customer Service via Zendesk/Email Support at Trafilea Responding to Customer Inquiries via Email 2 months Project based Personal Assistant/Web Researcher for Dr. Nicolas Kimaz Data Entry Tasks (Updating our Google Shared files for any new leads contact information) Article Re-Writing (Old Articles, Template, and format provided by the Client) Web Research (Researching for any topic, leads, or information provided by the Client) 2 months Project based Personal Assistant/Web Researcher for Dr. Nicolas Kimaz Data Entry Tasks (Updating our Google Shared files for any new leads contact information) Article Re-Writing (Old Articles, Template, and format provided by the Client) Web Research (Researching for any topic, leads, or information provided by the Client) EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Optum Global Solutions Customer Service Advocate October 07, 2019 to Aug 27, 2020 Educate members regarding the benefits and features of their Drug policy Assist members in placing orders, refill of their prescriptions Update members contact information Set Up new members account Telus International Philippines Incorporation Technical Support Representative February 19, 2018 to May 18, 2018 Troubleshoot customers technical issues on their email account and other paid features of their email account. Educate members regarding the benefits of their emai) Citi Corp Customer Service Officer March 15, 2015 to April 30, 2016 Process Bill Payments Educate Card Members regarding the benefits of their cards Provide exceptional contributions to customer service for all customers. Convergys/Concentrix Customer Service Officer March 15, 2013 to March 11 2015 Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure adjustments I provide exceptional contributions to customer service for all customers. EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE JP MORGAN CHASE Consumer Loan and Document Specialist 1 November 05,2009 to July 23,2012 Multitasking on verifying Customer’s Employment, Home and Property Insurance, Monthly Income via email and outbound calls. Maintaining loan and disbursement files Preparing and submitting documents, data and records as per the company policies and government regulations SYKES ASIA INC. Technical Support Representative 1 for Chat Support: December 09, 2006 to September 15, 2009 Handling technical and billing issues via Email and Chat Support. Providing customer satisfaction by answering their Chat and Emails according with strong resolution and in a very timely manner . WEST CONTACT INC Customer Service Representative 1 for Email SupportSeptember 19, 2005 to September 20, 2006 Ad reviewer for online matchmaker via email MC DONALDS COMPANY [Mc George/MADOCS] November 1, 2004 to July 15, 2005 (MADOCS) March 6, 2000 to March 05, 2004 (Mc George) Sr Marketing Representative Handles monthly premium inventory Handles training for newly hired marketing stuff Hosting of birthday parties, and all special events Crew Trainor Handles product availability during shift Serve as good model to my subordinates Help in ensuring and maintaining great quality of all products EDUCATION System Technology Institute Diploma in Computer Studies April 1998 May 2000 Student Assistant/Scholar [Marketing Department] Student Council officer batch 98 [Secretary] ACHIEVEMENTS Consistently recognized for perfect attendance for each company I've worked with. Receive multiple recognition as Employee of the month for each company I've worked with. My 4 years of working experience at McGeorge Inc as Sr Marketing Representative has made me excellent and efficient in handling Customer Service tasks My 10 years of BPO experience have enhanced my professionalism and my ability to manage multiple tasks in a pressured environment. My experiences as a Virtual Assistant/ Freelancer has made me discover a lot of my soft and hard skills which has built my confidence and made me an optimistic person