JULIE ANN M. NAZ-|-| Camalig, Albay Philippines |
www.linkedin.com/in/julie-ann-naz-
PROFESSIONAL SUMMARY
Detail-oriented Virtual Bookkeeper & General Virtual Assistant with expertise in financial management, vendor
relations, and process automation. Proficient in Bill.com, QuickBooks, Xero, SAP, and Oracle, with extensive
experience in accounts payable, receivables, reconciliations, and financial reporting. Skilled in optimizing workflows
using Zapier and Asana to enhance efficiency in bookkeeping and administrative operations. Experienced in fraud
detection, dispute resolution, and compliance auditing. Highly organized with excellent communication skills,
dedicated to improving financial processes and supporting business growth.
WORK EXPERIENCE
Bookkeeper | Accounts Payable Specialist
Active Culture Cafe | July 2024 – Present
• Manages accounts payable, ensuring accurate invoice coding and entry into Bill.com and QuickBooks.
• Processes weekly payments, reconciles transactions, and ensures compliance with financial policies.
• Communicates with vendors, resolves shipment and payment issues, and coordinates with location
managers.
• Produces Accounts Payable Aging reports and assists in month-end/year-end reconciliations and audits.
Virtual Assistant
Outsource Access | Fresh Idea Holdings, Inc. | May – October 2024
• Provided administrative support, managed meetings, tracked tasks, and maintained documentation.
• Led client onboarding/offboarding, ensured secure access setup, and updated HubSpot records.
• Assisted in recruitment, scheduled interviews, and managed employee access and records.
• Improved workflow efficiency using Zapier automation, Asana templates, and Google Sheets.
• Conducted industry research, managed financial data, and handled travel and expense coordination.
Bookkeeping Intern
Digital Bytes Financial Services | April – May 2024
• Managed accounts payable, processed invoices, and categorized bank feeds.
• Conducted bank reconciliations, inventory management, and financial reporting.
• Monitored aging accounts receivable and assisted with purchase order management.
Fraud and Dispute Specialist (Back Office)
Alorica | September 2017 – January 2024
• Investigated fraudulent activities such as account takeovers, chargebacks, and counterfeit transactions.
• Analyzed disputes using credit bureau reports, transaction histories, and internal systems.
• Categorized chargebacks for MasterCard and Visa, making informed refund/rejection decisions.
• Drafted customer communications regarding dispute resolutions and fraud investigations.
Technical/Email/Chat Support (Voice & Non-Voice)
Convergys | November 2014 – May 2017
• Provided technical support for AT&T U-verse (voice) and Microsoft (non-voice) via chat, email, and phone.
• Assisted customers with system upgrades, remote troubleshooting, and service migrations.
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Tracked customer issues using ticketing systems and provided remote IT support.
HR Assistant
OneWorld Connections, Inc. | December 2012 – June 2013
• Managed HR administrative tasks, maintained personnel records, and processed payroll.
• Coordinated new hire orientations, job postings, and employee benefits.
Treasury Specialist
LCC, Inc. | July 2010 – May 2012
• Processed cash/check remittances, approvals, and fund allocations using SAP & Oracle.
• Conducted financial transactions, inventory management, and expense tracking.
Bookkeeper
ASPE Pawnshop | February 2009 – April 2010
• Managed financial transactions, reconciliations, and expense tracking.
• Prepared and submitted financial reports, balance sheets, and expenditure summaries.
SKILLS & EXPERTISE
• Accounts Payable & Invoice Processing
• Bill.com & QuickBooks
• Bank Reconciliation & Financial Reporting
• Vendor & Client Communications
• Fraud Prevention & Dispute Resolution
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Process Automation (Zapier, Asana)
Data Analysis & Research
Payroll & HR Support
SAP & Oracle Financial Systems
EDUCATION & CERTIFICATIONS
• Certified QuickBooks Advisor
• Licensure Examination for Teachers (LET) Passer
• Bachelor of Science in Agribusiness – Bicol University
• Additional training in Bookkeeping, Accounting Software, and Process Automation
TOOLS & TECHNOLOGIES
• Accounting & Financial Software: QuickBooks, Xero, Bill.com, SAP, Oracle
• Project Management: Asana, HubSpot, Google Sheets (Advanced Functions)
• Automation & Productivity: Zapier, HRIS Systems
• Technical & Fraud Investigation: Chargeback Processing, Credit Bureau Reports, Data Analysis
REFERENCES
Janine Joy Cabreros
Team Manager, Alorica--
Joylyn Lopez
Team Manager, Alorica--
