Julie Ann E. Cortel

JULIE ANN EVANGELISTA CORTEL 10N Rd 4 Brgy West Crame San Juan City Contact No. : - Email Address:- OBJECTIVE To obtain a career opportunity in an organization where I can apply my knowledge and skills. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects. EDUCATIONAL BACKGROUND COLLEGE: Bachelor of Science in Computer Engineering Rizal Technological University Boni Avenue, Mandaluyong City 2006 – 2011 JOB EXPERIENCE COMPANY: ADDRESS: POSITION: Nexus Technologies Inc. The Nexus Center, 1010 Metropolitan Ave, Makati, 1203 Metro Manila Systems Engineer March 20, 2017 – Present Duties and Responsibilities:  Responsible for processing service requests related to corporate connectivity requests.  Maintain and monitor multiple corporate sites Palo Alto devices such as Panorama and NGFW model PA-7080 PA-5250 PA-5050 PA-3250 PA-3260 PA-850.  Design, install, configure, maintain, and troubleshoot the vast majority of implementations based on the Palo Alto Networks platform.  Knowledge and skills necessary to implement Palo Alto Networks Next Generation Firewall PAN-OS platform in any environment.  Handle corporate users connectivity complaints and escalations (via phone, email, remote desktop) by talking to users directly.  Join CAB call for change requests assessments then Security Policy provisioning and modification as per approved corporate users' requests.  Provide day-to-day IT support for the organization in the corporate area. Troubleshoot and provide possible next steps for problem resolution relative to connectivity concerns.  Engage with Palo Alto TAC Support when experiencing unexpected Palo Alto Devices behaviour.  May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization.  Conduct quarterly and annual Palo alto NGFW and Panorama Healtcheck and Best Practice Assessment.  Discuss and plan the necessary steps to implement best practice device management for enhanced granular security of corporate sites.  Performs assigned activities or tasks which are aligned to the set objectives by the management.  Upgrade software versions             Dynamic Update AV, Apps and Threats,Wildfire,Global Protect Versions Reporting on Malwares, Phishing and other Threat alerts to client Manage admin roles Creating and modifying security rules and objects Connectivity testing on the security policies applied Blocking of Malicious IPs and URLs Manage NAT Rule Manage Security Profile Manage syslog Manage Interfaces , Static Routes Manage DHCP Manage S2S VPN COMPANY: POSITION: ADDRESS: Total Peripheral Group (TPG) / Orchid Cybertech Services Inc. (OCSI) Admin Support Staff 37 Flr. Orient Square Bldg. Ortigas Ave. Pasig City November 17, 2014 – March 12, 2017 Duties and Responsibilities:  Collates all the data of the customer from Database System  Supply all the details needed by the schedulers  Coordinate to the customers via phone call in Australia  Coordinate to the Field Technicians in Australia  Monitoring of fault tickets using JIRA  Job dispatch of fault tickets to Field Technicians  Update fault tickets in JIRA COMPANY: ADDRESS: Petron Corporation / Micro-D International San Miguel Head Office Complex San Miguel Ave. Mandaluyong City October 17, 2011 – November 16, 2014 POSITION: Retail NAG Admin Support Duties and Responsibilities:      POSITION: Manage User Accounts and Admin Accounts in all Branches. Install and configure Network Connectivity devices. Install and configure software/hardware – field work assignment Create Organizational Unit (OU) and assign IP Security Policy Create User Account Helpdesk Support Duties and Responsibilities:       Monitor the network connectivity down time of Petron Branches Nationwide using Cacti. Monitor and solve POS issues. Make analysis, troubleshoot and solve network connectivity problem through phone. Submit Daily Reports regarding Petron Station Issues. Solve User/Group Account Issue via remote using Remote Desktop & UltraVNC. Trace network connectivity problem and coordinate to Telco Provider.   Trace Software and Hardware Issue and coordinate to Contractors. Manage User Accounts and Admin Accounts in all Branches. COMPANY: Philippine Long Distance Telephone Network IT and Security Administration Division On the job training Ayala Makati City August 2 – October 11, 2010 Duties and Responsibilities:  Monitoring of Servers  Troubleshooting of servers using putty  Server installation of Fedora and RedHat Linux Operating System  Creating user accounts using Linux commands  Hardware troubleshooting. SKILLS Palo Alto Networks Firewall, Assembly and Disassembly of Computers, Installation of Windows, Linux-RedHat, Fedora, CentOS Operating System for server and desktop, Hardware and Software, Network Troubleshooting, Visual Basic, C++, C# HTML, Assembly Language, Microsoft Office, Linux System Administration, Windows System Administration, Adobe Photoshop. TRAINING/CERTIFICATE Linux System Administration I & II June 13 – July 4, 2011 Palo Alto Networks ACE April 19, 2017 PERSONAL INFORMATION Date of Birth Age Religion Citizenship Civil Status Height Language Spoken : : : : : : : March 23, 1990 30 yrs. old Catholic Filipino Married 5’ 2” English and Tagalog